Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Blanca, thank you for being our guest and for reviewing your stay. We are glad you were pleased with our immaculate accommodations. However, we apologize for the maintenance issue you had with the television. We will share your comments with our engineering team and make sure the problem is fixed. Thank you again, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you very much, see you next time 

Business response:

Thank you for sharing your evaluation with us. Although you had a comfortable stay in your clean suite, we are sorry for the disappointment you had with the rest of our hotel. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Joe, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, we are very sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their suggestions, and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Steve, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Jerold, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you once more for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dino, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management