Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you for the four-star review of Extended Stay America. We are delighted to know you liked our modern property and that you were highly impressed with the service provided by our team. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you loved your comfortable bed. The dishware for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management 

Business response:

Peterl, thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. However, we regret that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you once again, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Philip, thank you for reviewing your stay. We're sorry for your disappointment with the housekeeping service. Please be assured that we have discussed your feedback with the appropriate team to prevent such incidents from occurring again. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations about your room and our property. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. We also have noted your feedback for the update, and it will be used when we plan for future renovations. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked the service provided by our courteous associates, we are sorry for the maintenance issue you experienced and regret the inconvenience it caused. We have alerted our team about it, and they are fixing them immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management