This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water logged Booked and paid for room w/king size bed. Also inquired about first floor room. Put in first floor room and Wasn’t told there are only queen beds on 1st floor. Stayed. Water on floor in bathroom which we cleaned up to have the toilet overflow when used. Had to plunge but no mop or maint to clean up floor
Business response:
Dear Deborah, thank you for being our guest. We apologize for the inconvenience you encountered during your stay. We have shared your concern with our maintenance team, and they are working to resolve it so that such issues do not happen again. We wish to welcome you back and provide you with a much better and a comfortable experience.Sincerely,Hotel Management
My room was clean and livable. My occasional request was met with courtesy and fulfilled. I spent four days/nights here and the amenities and location suited my plans for my time in Naperville.
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Meh When they say No Frills, they mean it! (I didn't see that claim until after we checked out) Ugh Absolutely nothing in the room. (They claimed there would be utensils and plates but there was absolutely nothing) I'm surprised they even had sheets on the bed based on how there was nothing else helpful or useful in the entire hotel. At least it was clean. Don't believe them when they say they have breakfast. They had muffins, granola bars, and oatmeal packets. Not helpful for people that have allergies to wheat and dairy or... read more
Business response:
Thank you for evaluating your stay at our hotel. We apologize for your disappointment with your room and that it did not meet your expectations. Please accept my apologies and know that we take our commitment to excellent rooms very seriously and will be looking into the feedback you provided. We also regret your disappointment with the breakfast we offer. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.