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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived a little early, so I figured I'd check to see if we could check in. The front desk clerk seemed annoyed that I should ask, saying they don't have our room available and that I need to come back later. I was fine with waiting, since we were early, I just didn't care for her annoyed tone. When we did get to our room, one of the trash cans was full of the previous tenant's garbage. A very nice cleaning lady took care of it right away, but it was a bit of a nasty surprise. Our cable TV was also spotty.
Business response:
We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. On a positive note, we are glad to read you liked the service provided by our housekeeping staff. We would like you to consider giving us a chance to improve your impression of us on you moving forward. Sincerely, Hotel Management
The place seemed cheap for the price, low light odd odors and questionable people roaming freely
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Overnight stay Property was clean, service was very good. My room was clean but a little dated.
Business response:
Dusean, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our spotless property. We are also glad you liked our great service. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
This is by far the best lower rate hotel in the area. I wont go anywhere else from now on. The staff is amazing. Oth Desiree and Jose go over the top to make you feel welcome, comfortable and taken care of. The room was in great condition. You can even stream movies from your mobile or PC to their TV easily to get your Netflix or whatever on. Place feels safe, quiet and for a time like home.
Business response:
Elliot, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Desiree and Jose, and we will be sure to share your compliments with them. We are also happy you liked your comfortable suite. Thank you again for making us your home away from home, and we ... read more
Well appreciated
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and everything was to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.