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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel in general smelled too much of air freshener. Our room had some contraption on the kitchen sink which a staff member came to remove. The bathroom sink had some substance coming out of it during our last night which eventually clogged up the sink. The bathroom has an eternal smell of cigarette smoke.
Business response:
Patricia, thank you for taking the time to share your feedback. Please accept our apologies for the housekeeping issues you encountered which resulted in a disappointing stay with us. We strive hard to provide a clean, comfortable environment to all our guests and we truly regret this was not your experience. Your comments have been discussed with the appropriate staff to ensure this does not happen again. Please consider us again on your next visit to this area. Sincerely, Hotel Management
Its was good
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I love my stay wonderful clean well kept nice staff
Business response:
Mickiea, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Not great. Not terrible. It was a fine stay, however not without challenges. Mostly, the room smelled of smoke. Not idea. Staff tried to move us to another room, but they were not ready, dirty, had not been prepared. Ended up staying in the original room. Staff was very friendly and tried to be accommodating. The area around the property had a lot of trash. Not much within walking distance. Note that the listing on Hotels.com indicates that there is access to a gym/fitness facility. This is incorrect and there is no access. ... read more
Business response:
Thank you for taking the time to evaluate our hotel. We regret your disappointment with our location and with some of our amenities not being available due to current circumstances. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We also apologize for the concerns you had with your room. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room... read more
Meh When they say No Frills, they mean it! (I didn't see that claim until after we checked out) Ugh Absolutely nothing in the room. (They claimed there would be utensils and plates but there was absolutely nothing) I'm surprised they even had sheets on the bed based on how there was nothing else helpful or useful in the entire hotel. At least it was clean. Don't believe them when they say they have breakfast. They had muffins, granola bars, and oatmeal packets. Not helpful for people that have allergies to wheat and dairy or... read more
Business response:
Thank you for evaluating your stay at our hotel. We apologize for your disappointment with your room and that it did not meet your expectations. Please accept my apologies and know that we take our commitment to excellent rooms very seriously and will be looking into the feedback you provided. We also regret your disappointment with the breakfast we offer. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,508 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.