Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Rosio, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. On behalf of everyone here, we invite you to stay with us again the next time you visit Naperville. Sincerely, Hotel Management 

Business response:

Rebecca, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. It's so nice to know you found your suite comfortable. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jim, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management