Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Jan, thank you for reviewing our hotel. We're sorry for not meeting some of your expectations and for the inconvenience you had due to our hotel policy.Your feedback has been shared with the appropriate individuals in our organization. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us a chance to imp... read more

Business response:

Nikeja, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-maintained property and were especially impressed by the service provided by our attentive associates. We will be sure to share your compliments with Isaiah for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We’re glad to know our location was convenient for you and that overall you had a pleasant time with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. We’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management