Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We’re glad to know our location was convenient for you and that overall you had a pleasant time with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. We’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We’re glad to know you were impressed with the service provided by our excellent staff and that overall you enjoyed your time with us. On behalf of everyone here, we invite you to stay with us again the next time you visit Naperville. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you liked your well-appointed room along with the kitchenette. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ayzia, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Vicki, thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have shared your feedback with the concerned departments in order to improve our service and facilities. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management