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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gloria, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Great Staff!!! Overall we had a great experience with this hotel & its Staff! Cathy, Bradley & their Team was most accommodating to our family & our needs. We were in town for our son's college graduation!! Great place to stay!!! Thanks Cathy, Cheers!!! :)
Business response:
Thanks for the wonderful feedback. Our staff is committed to providing excellent service, so Cathy, Bradley and the rest of our team members will be happy to know their efforts helped make your stay a great one. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Christina, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The hotel didn't offer a breakfast per se...breakfast on the go wasn't good for my family. I had to daily go down to the front desk and request towels/washcloths. No ice machine. The electrical outlet in the bathroom didn't securely hold my flat iron...iron kept coming out of the outlet. The electrical outlets by the tv and lamp didn't work.
Business response:
Stephanie, thank you for staying with us. That being said, we are sorry for not meeting your expectations with some of our facilities and for the maintenance issues you had in your room. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Asked for extra pillow said they don't have any. Bathroom was in need of cleaning and repair
Business response:
Thanks for being our guest. Although overall you had a nice stay, we are sorry for not meeting some of your expectations. We appreciate your feedback as it will help us to improve our service and amenities going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Nice hotel kind of dated though Needs remodeling
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We appreciate your feedback with regard to our facilities being dated and have taken a note of it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Very good place to stay..they have maintained cleanly. Multiple options for breakfast
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Not Right Wasn't good. Spoke with the manager about this issue I experienced and she said that shouldn't happen.. I'd offer you a discount but you didn't pay me. And to think I'd consider staying another night
Business response:
April, please accept our apologies regarding the negative experience you had during at our hotel. We work hard to provide our guests with a pleasant stay, and obviously, we fell short of this. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 816 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.