Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Rebecca, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. It's so nice to know you found your suite comfortable. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jim, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Jan, thank you for reviewing our hotel. We're sorry for not meeting some of your expectations and for the inconvenience you had due to our hotel policy.Your feedback has been shared with the appropriate individuals in our organization. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us a chance to imp... read more

Business response:

Nikeja, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-maintained property and were especially impressed by the service provided by our attentive associates. We will be sure to share your compliments with Isaiah for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management