Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Victoria, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Gloria, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. Our staff is committed to providing excellent service, so Cathy, Bradley and the rest of our team members will be happy to know their efforts helped make your stay a great one. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Christina, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for staying with us. That being said, we are sorry for not meeting your expectations with some of our facilities and for the maintenance issues you had in your room. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Although overall you had a nice stay, we are sorry for not meeting some of your expectations. We appreciate your feedback as it will help us to improve our service and amenities going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We appreciate your feedback with regard to our facilities being dated and have taken a note of it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management