Extended Stay America Select Suites - Chicago - Naperville - East

Business response:

Thank you for choosing our brand once again. We are happy that you had an overall pleasant time here, but we are sorry for the issues you had with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Ashley, thanks for choosing us. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. However, we apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel... read more

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thanks for the excellent review of Extended Stay America. We are thrilled to know you had an enjoyable stay with us and that you found our location perfect for your needs. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Angela, thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management