This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great experience
Business response:
Ayzia, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointment When I booked the room, it said continental free breakfast which you would think would be bagels and pastries, maybe cold cereal and things like that. When we arrived we were informed it was coffee, tea, granola bars and oatmeal. Very disappointing. Went to get coffee about 8 am and there was none and no employees to be found. Somewhere between 11 pm and 11:30 pm when we were sleeping, our room phone rang loudly and it was a front desk agent asking us how our room was! Are you kidding? You don’t call hotel gue... read more
Business response:
Vicki, thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have shared your feedback with the concerned departments in order to improve our service and facilities. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The staff was helpful with the limited resources they have to work with. The bed was uncomfortable we both woke up with backaches. They need new mattresses. And the floor's were filthy. Not moppi ing or vacuuming the floor s. Not enough wash clothes or dishrags. I dont think we would stay 5here again. The staff 2as great
Business response:
Joann, thank you for sharing feedback about your stay with us. We are pleased that enjoyed your time here overall, and we appreciate your observations on how we can better your experience. Thank you for choosing us, and we hope to see you again soon. Sincerely, Hotel Management
Wanted to Stay in Naperville for the night, just booked of Expedia. Nothing great about the hotel standard 2.5stars, No breakfast. One thing I want to point out is, I booked a room with 2 Queen beds but they were sold out by the time I reached to checkin at 9:30pm, The hotel offered me a King bed with 2 Roll aways and rebooked without Expedia discount. I took it as I did not want to deal with calling Expedia and going to another hotel. I don't know but off late I have been noticing this as a trend when I book hotels with Exp... read more
Business response:
Thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we're sorry this was not your experience. Our general manager is personally following up on your comments so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice place close to nice eats Room was nice spacious and clean. all the expected acrutriments of a hotel of this caliber nice safe area with fine dining galore close by.
Business response:
Chuck, you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
I stay at many Extended Stay America’s and appreciate the brand. However, there was a bad smell when I came into the room, like a pet smell...not defecation, but just an animal smell. I did get used to it and after awhile and did not say anything. There were some tiles on the bathroom floor that were loose, seems like there was water damage that wasn’t repaired.
Business response:
Thank you for choosing our brand once again. We are happy that you had an overall pleasant time here, but we are sorry for the issues you had with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
OK Hotel for the Price Check-in rep was extremely nice and upgraded us to a King Suite! The hotel room itself unfortunately smelled very moldy and unpleasant. As far as location, we were near tons of stores and restaurants which was perfect! The price for this hotel was reasonable in comparison to the others around the area. I wouldn't stay here again due to the smell of the room and uncleanliness.
Business response:
Ashley, thanks for choosing us. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. However, we apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 816 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.