This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay. Not the best deal. I'm rating the hotel 3 stars cuz we found some lights don't work. The room was too cold when we walked in because they left the window open. The fridge didn't work but I didn't need it that night. Make sure to keep the first switch on when walk in to the room on your right side cuz if you turn it off some outlets won't work.
Business response:
Alaa, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issue you experienced with your room. Your concerns have been shared with our team and we are redoubling our efforts to correct these issues going forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Nice cheap hotel Easy check in good customer service, not enoygh towels no ice machines, you have ti make ice yourself in freezer
Business response:
Veronica, thank you for selecting Extended Stay America. It’s a pleasure knowing you loved the excellent service we offered and had an overall pleasant stay. Please note, towels are exchanged at the front desk. However, we are sorry our staff did not inform you at the time of check-in. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Very goo value I am grading on a curve but if you need a place to sleep in a good location it’s hard to beat this Extended Stay. No amenities but the tv worksthe room is clean and the water pressure/temp is just right.
Business response:
Mike, thank you for taking the time to evaluate your stay. We are happy to know you liked the value we offer and our convenient location. Please note, few of our in-room amenities are available at the front desk and are complimentary. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Will be back The only problem was that the room assigned was not cleaned. That was IMMEDIATELY corrected. Personnel was great and went out of their way to help me get my oxygen supplies and baggage from car to room. I am handicapped, in a wheelchair and need help from people. The only complaint was that the complimentary coffee they had stopped too early. On weekends, not all people staying there are up by 9:30 a.m.
Business response:
Dale, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you had a comfortable stay and that you received an excellent service by our staff. Your praises have been shared with the entire team for noticing their efforts. It was a pleasure having you as our guest, and we look forward to welcome you back when in the area. Sincerely, Hotel Management
Business response:
Jaime, thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Extended Stay It was an ok experience for a quick one night check in. The attendant at the front desk that checked me in was a very nice lady. The overall condition of the room I felt could be updated and there was this weird smell in the room that I didn’t like. I had to spray my cologne to get rid of it. I will say they need newer sheets, bath towels, stove range, and bedding. If you get past the smell and old equipment it’s not a bad place for a one night stay.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Lawrence, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good access on and off the Interstate Hotel is best suited for extended stay rather than the one night we stayed. No ice or breakfast---it was our mistake in booking the hotel and not fully understanding it is an "extended stay" facility".
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations. Everything we do is aimed at providing you with an excellent experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.