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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. Toilet did not work and room smelled like mold
Business response:
Dear LaToya, Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues and the unpleasant odor in your room. This does not align with the standards we strive to uphold. Your feedback is invaluable, and we will promptly address these concerns with relevant teams to ensure such issues are rectified and do not recur. Please accept our sincere apologies for any discomfort this may have caused you, and we appreciate your understanding as we work to improve our services.Sincerely,Hotel Managem... read more
Terrible. The guy at the front was rude as hell to me and the charged me a late fee when I added a day on to my stay which makes no sense because we never checked out so how would we get a late fee?. There was no complimentary shampoo, lotion, or body wash even though when you check in it states online there is. At this location they charge you 1.75 plus tax if you need anything that is suppose to come with your stay including toilet paper and extra towels. Absolutely ridiculous. The room smelled like cigarettes even though ... read more
Business response:
Dear Megan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
My reservation was cancelled and I had to find an alternate place to stay.
Business response:
Dear MICHAEL, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cancellation of your reservation. Our team strives to accommodate all reservations to the best of our ability. We understand the frustration this may have caused and regret any inconvenience it caused. We hope to welcome you back for a more seamless experience.Sincerely,Hotel Management
This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.
Business response:
Dear Amber, Thank you for your continued patronage and for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and maintenance issues seriously and will address them promptly with our housekeeping and maintenance teams. We appreciate your kind words about our staff member and will ensure she receives recognition for her service. Your feedback is invaluable as we strive to improve our guest experience. We hope to have the op... read more
B******* hotel I reserved two beds in a room got there they rented that one and only had a single bed available which I could not take so they broke my cancellation but then they still charged me one night for cancellation when this was on their fault
Business response:
Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎
Business response:
Dear Roosevelt, We're truly sorry for the inconvenience you encountered during your stay. Your experience is far from the standard we strive to uphold. We apologize for the delays in preparing your room and the issues with the amenities provided. This is certainly not reflective of the level of service we aim to deliver. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. Please accept our sincere apologies for the frustrations you experienced. We understand your disappoi... read more
I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve... read more
Business response:
Dear Mark, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demo... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.