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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think twice before making this mistake The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.
Business response:
Dear Guest, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide... read more
At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available
Business response:
Dear Gayl, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the condition of our property you described, and we regret any discomfort or inconvenience caused. Your comments are crucial, and we take them seriously. Rest assured, we will investigate these issues and address them promptly to ensure improvements. We hope you will consider giving us another opportunity as we work towards providing a more positive experience.Sincerely,Hotel Management
My backpack still smells 12 hours after check out
Business response:
Dear John, We're sorry to hear about the issue you experienced with your backpack. It's essential to us that our guests have a comfortable stay. We appreciate your feedback and will look into the matter to ensure it doesn't recur in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management
I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a saf... read more
Business response:
Dear Dannie, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence,... read more
Terrible Overall Experience I have traveled extensively my personal and professional life and this might have been the WORSE experience I have ever had, the condition and cleanliness of the hotel was TERRIBLE. The front desk staff didn't greet me well either, they didn't even get out of their chairs upon my arrival. I actually checked out early after one night and only stayed the one night because I had already pre-paid. I will never stay at another Extended Stay hotel
Business response:
Dear Rosario, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipate... read more
Avoid, just go to the other ones nearby The third floor smelled like heavy smoke. It got to the point where I had a headache and ended up leaving as a result like 1 hr after. Couldnt even get a refund despite not staying that long cause it was done through hotels.com -_-
Business response:
Dear Carter, We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we have shared your feedback with our team to prevent such situations. We are sorry that this incident compromised your plans with us, and we regret that you ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.