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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation issues Booked a king with a sleeper sofa for 3 people and received a call early in the morning of our stay switching to a double queen. However, when we arrived at the room it was a single queen - we needed a role out bed. Sheets were dirty and breakfast was not a breakfast.
Business response:
Thanks so much for your feedback and for letting us know of the challenges you experienced. We make every effort to honor a guests suite type request and at times we are unable to, and make the best alternate arrangement as possible available. We are sorry you were not pleased with other aspects of your stay, it would be our pleasure to welcome you back so we can show you we can be better and give you a positive experience. General Manager
Slept in car Went to check in and guaranteed room was booked. I called hotel.com and they were to get me another hotel. They never called be back offer almost two hours. I had to call back and they started the whole process of checking all over again. Ended sleeping in the back of my car. Worst service ever. Will never book here again.
Business response:
John, We regret the situation you experienced with your reservation from Hotels.com and that we were unable to accommodate you at our hotel. It is unfortunate that our hotel was fully booked and we were unable to have you be our guest. We invite you to come back for another stay as we would love the opportunity to give you a positive experience while being our guest. General Manager
Horrible. When we entered the room bad odor greeted us. Hair was all over the bedding. Even the bed smelled. Towels had stains and hair on it. Lighting was not sufficient.
Business response:
Anon, Thank you for staying with us and for taking time to share your feedback with other travelers. We value comments such as yours as it guides us to areas of improvements from the guests perspective. We sincerely apologize for the signs of a previous guest you identified in your guest suite. We make every effort to provide clean and well maintained suites and we obviously missed steps in this case. We hope you will consider staying with us again so you can see we are committed to following up on our guests feedback. Gener... read more
needs renovation, cleanliness blocked bathtub, blocked sync, broken closet, smaller than normal room. Delux room is just namesake. worst extended stay hotel I ever stayed in.
Business response:
Thank you for taking the time to share your comments regarding your recent stay. We strive to provide clean, comfortable accommodations to our guests, and I am so sorry we failed to do so in your case. I will have our maintenance team repair the items you mentioned in your review, and I thank you for bringing these issues to my attention. We perform routine maintenance of our guest rooms, but drains get clogged and items broken between these periodic checks and unless they are reported by guests, we have no way of knowing wh... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.
Ewww! Don't stay here It was the worst! The manager was nice enough to release a refund for the stay since our room was not cleaned after the previous people stayed there. We checked in late at night, so we hadn't paid attention! When we woke up, there were still wet towels and hair in the shower and no new towels in the room at all. There's a possibility that the sheets weren't clean from whomever stayed there previously. It was the worst experience ever!! The manager accommodated the situation, however it shouldn't have h... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we are so sorry for this unpleasant incident. We will definitely revisit our training proces... read more
Bad experience Upon arrival the hotel system had overbooked customers, I was offered a handicapped room, that was in very bad shape....I was very disappointed on the room for the price.
Business response:
I am sorry there was a problem with our reservations and the room you requested was unavailable. I apologize for the handicapped room you were given not being up to par. I know no amount of apologies will make up for this inconvenience, and I truly appreciate your patience in dealing with this situation. Thank you for being our guest, and I hope you will come back again for a much better guest experience! Sincerely, General Manager
Place to stay when you can't get a room elsewhere. One of the few hotels I've stayed at recently where service was NOT a staff priority. It's as if the staff at the front desk is doing guests a favor by waiting on them. More training and better hires would fix this. The cleanliness of the bathroom needed improvement as the floor was filthy and gritty. If your only option is sleeping in a vehicle, think twice before staying here.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the service and cleanliness problems you experienced and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service they provide. We love welcoming our guests into their home away from home and ensure they have everything they need for a great stay in a clean and well maintained suite. Please know we are taking every possible measure to make sure this does not happen again. We hope ... read more
DO NOT STAY HERE The hotel is not worth the cost. Staff that was there when we stayed were very short and never once said thank you or you're welcome or no problem. It made us seem like an inconvenience. Hotel smelled of marijuana smoke and when we arrived to our room - no sheets or pillow for the pull out. No toiletries in the bathroom. Door locked from the outside to the bathroom. Drain didn't work in tub. Just an overall MESS. I want 50% of my money back. Horrible experience but I did stay there.
Business response:
Thank you for selecting our hotel and for giving your feedback to future guests. We are pleased that you were happy with our location, and your spacious fully equipped kitchen suite. Unfortunately we failed to meet your expectations in other areas and we apologize you left our hotel less than satisfied. We will take your feedback, verify where we can make immediate improvements and conduct additional training so we can provide a better guest experience. We would like to be your hotel of choice in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.