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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy. Wore shower shoes/ flip flops to take a shower. DISGUSTING.
Business response:
Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations. Steps are being taken to make sure we don't repeat these mistakes. All of our associates are committed to providing you the most comfortable and clean accommodations. I hope we have the opportunity to demonstrate this to you on a future visit. General Manager
The bed was so hard it was more like sleeping on a box spring! It was very noisy - squeeky, creaky and annoying! The bathroom had the folded over toilet paper insinuating it had been cleaned but the toilet was soiled, the tub was dirty and still had someone's used soap in it and there was only 1 washcloth and 1 bath towel. Clearly not cleaned. The air conditioner was set at 60 and the room was still stuffy and uncomfortable. Lastly, the clerk "forgot" to mark our room as occupied and rented it to someone else at 3am who t... read more
Business response:
Thank you for staying with us and for your review. I am sorry to hear the many ways we disappointed you during your stay. A clean suite is a major part of a guests experience and I am sorry we missed a few steps. I have shared your comments with our housekeeping staff so we can improve moving forward. I am also so very sorry for the unfortunate mix up with the room. This a an unfortunate mistake that should never have happened. We will make sure to be more careful. Thank you for being our guest and we hope to have you back a... read more
They moved me to a different location, was told 1 mile down the road but actually 5 miles, booked non smoking but got smoking, bed was very uncomfortable, towel and bed sheets smell bad. Don't stay there!
Business response:
Thank you for being our guest and for the feedback. We are so sorry to hear how we disappointed you and did not provide the accommodations you expected. We never intend to provide an unsatisfactory experience to our guests and for this we are so very sorry. We can and will do better and thank you for the detailed review. Your comments will help us deliver a better visit for our guests moving forward. We hope to see you again soon so we can have the opportunity to provide a much more pleasant stay. General Manager
The room was dirty. They gave me dirty dishes, but had no more dish soap to clean them. They had no coffeepots available either. All they had available for breakfast when I got there with an hour left was coffee and oatmeal. GM was nice but the rest of the staff very unhelpful. Will not be going back.
Business response:
Thank you for staying with us and for leaving a review. We are so sorry you had such a disappointing experience. I am concerned with the details of your stay and have spoken with our front desk staff along with housekeeping to be sure we are providing our guests with the clean kitchen items they request. We can do better and feedback such as yours helps us to improve our services. We hope you will reconsider another stay with us so we can show you how much we value you as our guest. General Manager
Bad experience Awful, there were hairs in my bed and the restroom. I called the front desk and instead of giving me a new room or send a service maid, they told me they can only give me a new set of sheets, and that I had to go down and pick them up. The breakfast was very poor, no fruit or even waffles. They only had coffee, cheap cupcakes, granola bars, and water for oatmeals. They had the breakfast service in a tiny space next to the front desk. The TV channel selection was poor, the elevator was dirty, the front desk cre... read more
Business response:
Thank you for sharing your experience. We are sorry we did not provide you with a stay that will have you coming back again and again. We work hard to create a positive first impression, clean and well maintained suites and friendly service. We know that starting your day with something nutritious is important, it is disappointing our complimentary grab and go breakfast did not meet your expectations. I will forward your review to our brand leaders for consideration when determining new offerings. Thank you again, and it is ... read more
Blah stay 1st room the lock on the door the deadbolt did not work so moved rooms. Rooms are small they call them studio suites but feel closterphobic. Beds are not comfortable my bed at home which is old is more comfortable. They don't service the room unless you are there more than a week at a time which is not mentioned on the website. Will spend a bit more for more comfort.
Business response:
Thank you for staying with us and for your review. We are so very sorry your stay was not what you had hoped. The majority of our guests are extended stay guests and our housekeeping is limited to once a week to keep the feeling of apartment living. We do hope if you are ever in the area again you will give us a second chance to show you a much improved experience. Thanks again for being our guest. General Manager
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Stay somewhere else! Not worth the few dollars I saved for the other hotels that were nearby! Wanted to charge $25 for checking in 2 hours early. The room stunk as soon as you walked in the door and the bed was horribly uncomfortable. There was mold in the shower.
Business response:
We clearly missed opportunities to make your stay great and for that we apologize. Our goals are to provide our guests with friendly service, clean, fresh and well maintained guest suite at a value by providing complimentary amenities. We would like another chance to show you the type of stay you expect and deserve. Thank you for your feedback. General Manager
Not worth the money No wash clothes in the room. Had to keep going to the front desk each time I needed them. No garbage can in the entire room. Had to ask and was given just one. Non smoking room smells like no one cared because the smoke smell hits you when you walk in the room.
Business response:
Thank you for your feedback. We are sorry your suite was not as fresh and clean as it should have been, and you were inconvenienced by our linen exchange program. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.