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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room but not great enough service nor supply The room was good but there are no shampoos, comditioners nor toothpaste/toothbrushes in bathrooms. There's lacking in cups and service could be improved!!
Business response:
Providing exceptional service is a key to our success, we apologize we were not at our best during your visit. We are sorry your first impression of our hotel was not a favorable one. We will work to be better prior to your next visit. General Manager
Laptop was stolen call me My laptop was stolen call me
Business response:
Dear Cheryl, Thank you for taking the time to share your feedback regarding your recent visit to our hotel. We are sorry for the unfortunate incident which caused you to leave your laptop unattended for some time. We are pleased you were able to retrieve your laptop and other belongings prior to checking out. Thank you for informing Jhonne you and your father had your Silver HP laptop in your possession once again. The safety and security of our guests and employees is a top priority for us. Any property left behind in a gue... read more
Never again Terrible! Stayed in a non-smoking room, but the room smelled like cigarette smoke! They even charged me extra when i left claiming that they found cigarette buds in the room. Never again! You're better off finding someplace else to stay even if it is slightly more expensive.
Business response:
Your feedback is appreciated, and we'll share it with our management team to ensure our staff is properly cleaning our suites so they are fresh and clean. I apologize for any inconvenience this may have caused. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
It is what it is It's a passable place to rest your head when you don't care about much else. The staff was friendly. Queen room had a small stovetop but no pans so I guess you would have to bring your own for that to be of any use. The shower drainage was absolutely terrible, furniture uncomfortable, and simple accents like a soap dish would have been nice to have.
Business response:
Lexi, This is not the type of experience we want our guests to have when visiting our hotel. We are sorry for the issues you had, and we did not meet your expectations. We will make the efforts in each department to improve. Thank you for sharing your feedback so we can be guided to greatness for our guests. Please come back to stay with us again soon. General Manager
Unfriendly staff Very unfriendly staff, rooms and beds were not clean UpTo the expected level
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
Not ready The room I booked was not ready at check in and my room was downgraded at no cost change or any. I had to go up and check myself if the room was occupied. I had a room with a kitchen and had no cook/dishware and when I made them aware I had to go down and retrieve them myself. The room I originally booked wasn't teadyyuntil the next day at 3. And then I had to go to the whole dish thing again. In the first room the shower and bathroom vent howled when turned on. Bed in second room 310 (king size) was sunk in. Not h... read more
Business response:
Thank you for staying with us and for the review. I am so sorry for the poor check in experience. There is no excuse for your room to not be ready at the check in time. I am also sorry our front desk did not communicate that all kitchen items are available by request at the front desk. The many inconveniences you endured is not the level of guest service we are known for and I am sorry for your experience. We hope to welcome you back again soon for a more pleasant stay. Happy Birthday. General Manager
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Business response:
We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Thank you for your rating. General Manager
Not what I was expecting Very outdated, beat up and unclean. Mildew on the shower curtain, hair on clean towels. Looks nicer on the outside than inside. Bed was comfortable and clean (I checked)
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the housekeeping issues you encountered which led to a disappointing stay. Your comments will be shared with our team to prevent such oversights going forward. We hope you will give us another chance to provide you with a much better experience the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.