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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh. The King room we reserved smelled very strongly of cigarette smoke (it was non-smoking but I think near a smoking room or a past guest smoked). We had to change and the new room was NOT a king and they couldn't find us a King. So we paid for a King but didn't get it. No dishes/anything useful for cooking.
Business response:
Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. Please know I have shared your feedback with my team to ensure no future guest experiences the same. I would liked to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Disgusting, but speedy check in at least 'If you can't say anything nice, don't say anything at all. . " BUT, I don't think that applies here. If I don't say anything about how filthy this place was, then some other poor dolt like myself, will wind up wasting their hard earned money on a place like this. The outside was nice and clean. Right when you walk in you will notice the floors are dirty. Then, welcome to the sticky elevator! Oh, it doesn't stop there, the hallways hadn't been vacuumed in I don't know how long. Drumro... read more
Business response:
Lisa, I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We regret the inconvenience caused and hope you give us another chance in the future. Sincerely, General Manager
Fit our needs Our first room had a non-working refrigerator; had to switch rooms after getting unpacked. The entire hotel needed maintenance. Air fresheners might help. Just overall seemed dirty and not well maintained. I had to ask for literally everything...kitchen pots/pans, utensils, dishes, dish soap, more towels, toaster.
Business response:
We truly apologize for the inconvenience you had due to the Hotel Policies. We're also sorry for the difficulty you had in your first room due to air conditioning. We have already shared your concern with our maintenance team to ensure its rectification on an immediate basis. On a positive note, we are glad to know our location was perfect for your needs. We value your business and hope you will consider choosing us again. Sincerely, General Manager
excellent location I checked in at 9 pm, room 112. Opened the room door, turned on the lights, and there were about 6 cockroaches strutting around the kitchen sink area. I went back to the desk and explained this and requested another room on another floor. The desk clerk gave me room 315. It was clean of cockroaches, had no towels, mini shampoos, or drinking cups. The hotel stunk in the hallways and rooms.
Business response:
Dan, thank you for staying with us. We are sorry for the cleanliness issues you experienced while here. I have shared your feedback with my housekeeping team for immediate review and action. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Fresh linens and towels along with any toiletries are also available at the front desk and always complimentary. We hope you will consider giving us another ch... read more
Aweful...stay at a Marriott for the $60 more The hotel smelled like smoke. The room was not really clean (bed was messed up when we walked in). The air conditioning in the room did not work. I tried to switch rooms and they said they were sold out. I ended up leaving at 4:30am.
Business response:
Thank you for sharing your feedback. Exceptional hospitality for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, General Manager
Do not recommend The room smelled of cooking. The shower temperature never got hot and the pressure was horrible. Wifi was non existent. The hotel is located in close proximity to shops, a movie theater, downtown Naperville and restaurants.
Business response:
Lauren, please accept my apology for not living up to your expectations during your visit. We are sorry to know you were not pleased with our in-room amenities and odor issue you experienced. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. On a positive note we are happy you liked our location. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
15 days without housekeeping, no matter how long I requested it. First room (suposed to be no smoking) with strong cigar smell. Second room - Microwave very very stinky (spread all room) with no solution. The problem is that I did advanced payment not refundable. No way to stay here again.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured that we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us a second chance to redeem ourselves. Sincerely, General Manager
The staff was friendly but the hotel was very loud and people were congregated outside and having loud conversations throughout the night.
Business response:
I apologize for the disappointing stay you had with us. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to assist your needs, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another room. I encourage you to try us again in the near future, as I am confident you will enjoy a better visit. Sincerely, General Manager
Next door puppy Last time the next door resident has brought his little dog with him in the room and he was barking with any movement I could make. If you don't care to stay with pets, I strongly advise you to book in this nice hotel
Business response:
Thank you for taking the time out of your day to leave us a feedback of our hotel. We apologize about the dog barking and regret the inconvenience caused. In the future if this happens please let our desk staff know as we do have a pet policy so our guests are not disturbed. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.