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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Worst stay ever I've had some bad stays in the past for ANY hotel but this was the overall worst stay I've had. First off, this was my second stay here because I thought I booked a different Extended Stay. I would never stay after my first experience. The staff welcomed me with no courtesy, gave me a card with the all the Wi-Fi and breakfast information without even talking after her first few word. She couldn't even say to me what she wrote down. I got to the room with 2 flimsy pillows in it and I called down to ask for mor... read more
Business response:
Matt, please accept my apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, General Manager
Bad experience Stunk .. room was dirty . They moved me to a different room with no towels . I never will stay there again ...
Business response:
George, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We regret the inconvenience caused, and please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Michelle, thank you for choosing us. We are truly sorry for not living up to your expectations and regret the inconvenience caused. Please give us another opportunity to serve you better in the future. Sincerely, General Manager
Hallway smelled like smoke and water did not get that hot
Business response:
Thank you for taking time to leave your feedback. We are glad you enjoyed your overall stay, but we apologize for the difficulties you experienced. Your review will be discussed with the respective teams to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Few improvements = big difference Staff was friendly. The gentleman working was very accommodating & brought us extra blankets & more. Room was a little outdated & smelled like stale cigarettes in hall & room. Our bathtub had stains (not clean). No cover on ironing board.
Business response:
Thank you for your feedback. We are glad you were happy with our staff and that your overall visit was pleasant. We appreciate you sharing your observations regarding the areas that need attention, and we will certainly use your comments to step up our game. Thanks for your business. We hope you will choose us again. Sincerely, General Manager
Unpleasant Experience Arrived to the smell of marijuana smoke, then greeted by a "be back soon" sign. Proceeded to my room only to find that it was a smoking room. Went back downstairs to get sorted out, confirmed that the silverware and dishes I requested (yes, you must request these) would be re-routed to my new room, only to be handed a large tub of dishware (I still had my purse and travel bag with me as well as groceries). The rest of the week did not get better. Frequently I returned to the hotel to find that the polic... read more
Business response:
Sam, I am sorry for the disappointing stay you had with us. Please accept my apologies for the service issues you experienced during your visit. We are committed to delivering great service and accommodations for all of our guests. I have shared your concerns in regard to your stay with my management team to ensure no future guest experiences the same. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager
There were fleas in the room, I didn't know it was pet friendly. The shower bar was broken. The blanket was covered with hair and the floors were dirty and has pet marks all around. Upon arrival we noticed wet pet urine in the elevator. We worked in the hotel business for years and these rooms definitely need a deep cleaning and new repairs. Staff were nice
Business response:
Suzie, thank you for your candid feedback. Although you liked our staff, we are sorry for the cleanliness issue you encountered during your stay. The condition you described is unacceptable and not at all representative of our standards. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome guests like you. Sincerely, General Manager
Bad hotel the worst Nothing they didn't even make our beds the next day the breakfast was coffee and not even a fruit or nothing I don't think that was a breakfast at all no public restrooms I had to wait to get my key to get it unhappy with the service and everything there will never go back!!!! Also the bed was hard as a rock the pillows where flat my arm was better then the pillows.
Business response:
Thank you for letting us know about your stay. Our number one priority is for each guest to have an excellent stay, so we apologize that we failed to deliver in your case. Your review will be discussed with the management team to make necessary corrections. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.