This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CHEAP for a Reason. Gross. Gross. I booked this hotel for 2 nights and LEFT after the first. The room smelled horribly of cigarette smoke (it is a non-smoking room), to the point I felt nauseous. It looks like nothing has been updated since the '80s. My first thought walking in was 'bed bugs'. Sheets were uncomfortable, towels were rough and the air conditioner was super loud. Each time (once to check in, once to check out) I had to wait for someone to finally show up to the front desk. Also, they "didn't get their delivery"... read more
Business response:
Thank you for being our guest and letting us know about your stay. We are sorry you were unhappy with your accommodations, and we apologize for our hotel falling short of your expectations. We hope you will give us another chance to provide you with the excellent service you should have received on this visit. Thanks again for choosing our hotel. Sincerely, General Manager
So many things where to start No pits and pans in room no silverware, did not clean once while I stayed for a aweek ... no towels, cleaned out my own garbage. Keys kept deactivating and got locked out and had to go to front desk ... crazy
Business response:
It seems that nothing went right during your stay and I sincerely apologize for that. We work hard for all of our guests to have a pleasant experience. It also seems that our staff did not communicate about our weekly housekeeping service and that the kitchen ware items are upon request. This omission led to your dissatisfaction and I am sorry. Thank you for letting us know, we will reiterate the importance of this communication. Hopefully with our location being perfect for your travel needs you will stay with us again when... read more
We left
Business response:
Shelley, Thank you for the kind words. I apologize we were unable to move you to a suite which would have been more suitable and to your liking. We do hope you will give us another chance to meet your expectations the next time you are in our area. General Manager
It was a place to sleep. The woman running the front desk was very accommodating, but I think she was the only person working the entire hotel and the hotel was full. Our room was non-smoking, but there was a very strong smell of smoke in the room. The whole place smelled bad.
Business response:
It is never good to read one of our valued guests did not have a positive experience while they were our guest. We apologize for the less than fresh accommodations, and will share your feedback with our housekeeping team so changes can be implemented so we can get better. When you are in the Naperville area again hopefully you will select our hotel. General Manager
Sold out of DBL Rooms, and we had a reservation!
Business response:
Thank you for staying with us and for the review. I am so sorry for the disappointing check in experience. We never intend to not honor a room type request. While our location met your travels needs it appears we missed the mark at making you feel comfortable and welcome. This has been addressed with the staff and we will work hard to do better. We invite you back soon for a much more stress free and comfortable stay. Safe travels. General Manager
Don't judge a hotel by the pictures. Had an absolutely terrible experience at this hotel. 1. Our room smelt absolutely terrible 2. Bathroom wasnt cleaned, only gave us one towel for Friday night (someone shaved some part of their body and didn't clean up) 3. After using one towel for two people on Friday night and then not getting towels on Saturday we asked the front desk for towels and all they could give us was hand towels, and floor towels to shower with. It was the same excuse with two front desk people saying they wer... read more
Business response:
It is never pleasant to read that one of our valued guests left our property disappointed. We apologize for the less than satisfactory situation with our linens and that you did not have an ample supply. Thank you for bringing it to my attention so I can follow up and make the necessary corrections. I am sorry your suite was not fully cleaned and there were signs of a previous guest. Our housekeeping team will be more diligent going forward. Thank you again, and we do hope you will reconsider staying with us in the future. G... read more
The employees looked over worked but nice. We were shocked at the breakfast of granola bars, muffins and coffee in this tiny room. There was not a coffee pot in the individual rooms so everyone was running down to the lobby to get the coffee...it was messy and ran out. They do not clean your room or bring any resupplies. You have to go down and get the towels etc. You have a full kitchen but have to check out everything you need.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We ar... read more
Disappointing Room had a bad odor/ Sofa bed mattress had large brown stain/ not enough staff to bring us clean sheets so we had to wait 30min. late at night/ Office man was pleasant but was overwhelmed at being the only one on duty/ we were booked for two nights but only stayed one night.
Business response:
It is never pleasant to read that one of our valued guests had a disappointing stay. We apologize for the delay in getting you the requested items and that you did not have a better overall experience. When you are in the Naperville area again, we hope you will remember the positive aspects of your stay and you will select our hotel again. Thank you for your feedback. General Manager
Hotel argued about service dog, then called on Sunday while I was at an event and left a message about why I hadn't checked out and why items were left in the room. I was not to check out until the next day. Plus I had to have my keys reactivated twice and the room smelled like stale cigarette smoke
Business response:
Please accept my apology for the issues you experienced during your stay, specifically regarding our staff and the unfriendly service you received. There are numerous reasons why keys become deactivated, however all are frustrating and we apologize for any inconvenience. When you return to our area, we request the opportunity to provide you with a fresh and clean suite, with excellent service. Thank you for your feedback. General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.