Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Travis, thank you for the generous review of Extended Stay America. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kelly, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our spacious accommodations. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mitchell, thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed, spacious room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tammy, thank you for being our guest. We do apologize you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We are also sorry your suite fe... read more

Business response:

Bridgette, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates. We also appreciate your kind compliments about our staff member Moe, and we will be sure to share your kind compliments. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

William, we are glad you liked some aspects of our hotel, and overall, your stay was satisfactory. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Tanisha, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management