Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for taking the time to review your stay at Extended Stay America. It is great to know that you liked our location. We also appreciate you letting us know about your feedback about our property as they help us improve our future guest experience. Thank you once more, and we hope you will choose us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Jo, thank you for sharing your gracious review online. We are thrilled to know you had an excellent stay and that our ideal location close to many exciting spots in our city was the highlight of your experience. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Shanmuganathan, thank you for reviewing Extended Stay America online. We are delighted to know you liked our offerings and that you had a great stay at our well-maintained property. However, we regret the dissatisfaction you had with our grab-and-go breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management