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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Naperville – West. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities in... read more
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bed to sleep in. Pretty much sums it up! Check-in was somewhat less that the best!!
Business response:
Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the issues you experienced during check-in. Your feedback has been shared with the front desk team to ensure a better experience going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The service was very good and room was clean. The only thing is the smell is alittle strange?
Business response:
Erica, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we regret the inconvenience you had due to the smell you experienced while you were here. We have shared your feedback with our housekeeping team to review and action. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Should have been a second chair in the room for the desk. Also, no ice in the freezer, and none available in the building!
Business response:
Daniel, thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the inconvenience you had. We have taken note of your feedback and will share it with the appropriate team to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
A+ customer service I have stayed at this location on several occasions and while the rooms are a bit outdated, it's easy to look past it when you meet the staff. Im a pretty judgy girl when it comes to customer service, and this place gets an A++ from me. Check in is quick and painless and every person that i have ever checked in with seemed genuinely happy to help me and definitely put a smile on my face. I highly recommend this hotel and will keep coming back
Business response:
Thank you for making Extended Stay America your home away from home. We are delighted to know you were so impressed with the warmth received upon arrival and that you had a great stay. We will be sure to share your kind compliments with the front desk team. Thank you once more for recommending us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Very nice staff! Checkin was great and pet friendly.
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you loved our pet-friendly property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
We stayed 3 nights. Thursday, Friday and Saturday The carpet was covered in dog hair. My husband (who mind you now is allergic to dogs) had his black socks on and walked across the room. The socks were covered in dog hair on the bottom, making him afraid to walk barefoot. The cart you put your luggage on had a flat tire, making it almost impossible to push. The phone in our room was not working. When we advise the clerk she told us she can put a message in for maintenance and they should be able to look at it the next day. W... read more
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues and maintenance issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked the appropriate team to fix the phone immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Raj, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 4.2 star rating with 748 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.