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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room Relaxed and watched movies to avoid the holiday chaos
Business response:
Thank you for taking time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management
Bathroom floor was filthy. Front desk staff rude Fridge was noisy
Business response:
We are sorry to learn about the uncleaned bathroom floor. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We also apologize for the unpleasant experience you had with our front desk team. We have shared your comments with them to make sure this is not repeated. Our maintenance team is also fixing the noise issue with the fridge. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task... read more
its good we had a good stay. near to all major shopping stores
Business response:
Thank you for choosing Extended Stay America and for your terrific review. It is good to know you had a great time with us and that you were impressed with our ideal location close to shopping stores. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
The man at the front desk during the night hours was very helpful and accommodating! The hotel itself felt really friendly and the room was very nice for the cheap price! Overall very pleased with my visit.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Location is good but the hotel needs to be upgraded/remodeled
Business response:
Thank you for taking the time to review your stay at Extended Stay America. It is great to know that you liked our location. We also appreciate you letting us know about your feedback about our property as they help us improve our future guest experience. Thank you once more, and we hope you will choose us again the next time you visit our area. Sincerely, Hotel Management
The overnight front staff is never at the desk at night!!! Two nights waiting for someone to come to the desk
Business response:
Thank you for choosing us for your overnight stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.1 star rating with 1,296 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.