Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for taking the time to write such a wonderful review. We're so glad you loved Extended Stay America and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, so we will pass your comments along to them. We hope you will stay with us again the next time you are in Chicago. Sincerely, Hotel Management 

Business response:

David, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

We are sorry to learn about the uncleaned bathroom floor. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We also apologize for the unpleasant experience you had with our front desk team. We have shared your comments with them to make sure this is not repeated. Our maintenance team is also fixing the noise issue with the fridge. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task... read more

Business response:

Thank you for choosing us for your overnight stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management