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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was so hard back was hurting only 1 small pillow manager was nice fast check in
Business response:
Thank you for reviewing your recent stay at Extended Stay America. We are glad you liked the service provided by the associate you mentioned. However, we are sorry for the inconvenience you had with the bed. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We value your comments and hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I went to check and was not even greeted. I got the impression that the people who stay here actually live here. I was only here for the weekend. It is defiantly not a bad spot to stay if you are just passing by it is not expensive. I just would not have high expectations.
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Ok but .... Room smelled like a smoker was in there before me.
Business response:
Thank you for choosing to stay with us and for sharing your experience. We are sorry for the smoke odor you encountered in your room. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Great staff and clean room, always the same quality when i stay here
Business response:
Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Good choice to stay decided to go back to the same area, didn’t want to stay whit family.
Business response:
Felix, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.1 star rating with 1,306 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.