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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean. Adequate for needs. Mini kitchen was very useful.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with our well-kept property and that you enjoyed our fully-equipped kitchen. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Nice staff... one of outside doors was broken and anyone could just walk in. Room could have been slightly cleaner, as far as counters being wiped down.
Business response:
Thank you for your review of your recent visit. We are glad you had an overall pleasant stay, and you liked our friendly service. However, we are sorry for your disappointment with the cleanliness and maintenance issues. We will share your feedback with the appropriate teams to ensure that they are more poised going forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Everyone was very helpful. It could have been a bit cleaner but, I am extremely picky. The price was excellent and the staff was wonderful.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab-and-go breakfast. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
It was a bed to sleep in. Pretty much sums it up! Check-in was somewhat less that the best!!
Business response:
Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the issues you experienced during check-in. Your feedback has been shared with the front desk team to ensure a better experience going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The service was very good and room was clean. The only thing is the smell is alittle strange?
Business response:
Erica, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we regret the inconvenience you had due to the smell you experienced while you were here. We have shared your feedback with our housekeeping team to review and action. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Nice room. Terrible service. Official check in time is 3pm. We arrived at 11:45am asking for early check in before anniversary party starting at 1pm. We were told no rooms available even though latest check out time was 11am. Arrogant desk person who looked like possible manager refused to accommodate. Hard to believe nothing was cleaned given that many guests left well before 11am. Also claimed no public restroom to change clothes for our party. After party, checked in about 8pm. Very unfriendly clerk demanded ID even befor... read more
Business response:
John, thank you for giving us your feedback regarding your stay. We are glad to read you had an overall pleasant visit and liked your room. However, please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.1 star rating with 1,306 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.