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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Naperville – West. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities in... read more
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room. Terrible service. Official check in time is 3pm. We arrived at 11:45am asking for early check in before anniversary party starting at 1pm. We were told no rooms available even though latest check out time was 11am. Arrogant desk person who looked like possible manager refused to accommodate. Hard to believe nothing was cleaned given that many guests left well before 11am. Also claimed no public restroom to change clothes for our party. After party, checked in about 8pm. Very unfriendly clerk demanded ID even befor... read more
Business response:
John, thank you for giving us your feedback regarding your stay. We are glad to read you had an overall pleasant visit and liked your room. However, please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another... read more
It was a bed to sleep in. Pretty much sums it up! Check-in was somewhat less that the best!!
Business response:
Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the issues you experienced during check-in. Your feedback has been shared with the front desk team to ensure a better experience going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The service was very good and room was clean. The only thing is the smell is alittle strange?
Business response:
Erica, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we regret the inconvenience you had due to the smell you experienced while you were here. We have shared your feedback with our housekeeping team to review and action. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Should have been a second chair in the room for the desk. Also, no ice in the freezer, and none available in the building!
Business response:
Daniel, thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the inconvenience you had. We have taken note of your feedback and will share it with the appropriate team to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
A+ customer service I have stayed at this location on several occasions and while the rooms are a bit outdated, it's easy to look past it when you meet the staff. Im a pretty judgy girl when it comes to customer service, and this place gets an A++ from me. Check in is quick and painless and every person that i have ever checked in with seemed genuinely happy to help me and definitely put a smile on my face. I highly recommend this hotel and will keep coming back
Business response:
Thank you for making Extended Stay America your home away from home. We are delighted to know you were so impressed with the warmth received upon arrival and that you had a great stay. We will be sure to share your kind compliments with the front desk team. Thank you once more for recommending us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Very nice staff! Checkin was great and pet friendly.
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you loved our pet-friendly property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 4.2 star rating with 782 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.