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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Hotel is run down and is depressing to spend time at
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Worst stay in 30+ years of traveling Room was filthy( ash tray dumped in the chair, curtains hanging by one hook, AC not working trash on the floor and pet hair covering everything) and when I politely brought it to there attention their reply was... "it happens." No other room available and was told thst they don't service a room once it's rented. No towel service. Nothing. Never again at any extended nightmare. Did I mention the lady out front getting drunk?
Business response:
Thank you for your review. Please accept our sincere apology for the problems you encountered and regret the inconvenience these caused. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We invite you to come back and valid... read more
Very basic hotel. Dose not even provide cups Old, only supplies bath towels, no cups, nothing else. Not recommended.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely, General Manager
Horrible place to stay It took 45 minutes to check in, not sure if it's the hotel's fault or expedia. I made it to the hotel and they didn't have my reservation, they had me call Expedia and they said the sent the information. The had to fax the reservation to the hotel, but the hotel's fax machine wasn't working. The hotel finally had an email sent to them before I could check in. Once we got in the room, the room smelled of smoke, carpet stain and the beds were slanted and very uncomfortable. Do not stay at this hotel!!!! ... read more
Business response:
I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. We never meant to disappoint any of our guests, so I truly regret the inconvenience caused while you were here. I have shared your review with my team, and we are taking steps to ensure future guests do not encounter the same. We hope you will consider giving us another chance to impress you on a future visit. Sincerely, General Manager
Horrible! Not because of the hotel but the noise! Horrible stay. Got a room by the exit door and alllll night long it was being open and closed. Also what's going with housekeeping vacuuming at 11pm!!!! Overall won't be staying there. Extended Stay America is a great chain of hotels but this one at Naperville, IL is no bueno.
Business response:
Pedro, thank you for being loyal towards our brand and choosing to visit our hotel. I am sorry for the disappointing stay you had with us and for the service issue you encountered during your stay. I have shared your concerns with my housekeeping team in an effort to improve our service and facilities moving forward. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
1st room was very dirty, not cleaned very well at all, switched rooms, 2nd room was better, but still could have been cleaner.
Business response:
Thank you for posting a review of your stay. I apologize for the cleanliness problems you encountered with both your room. I have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager
AVOID THIS ONE! Everything in the room was dirty - literally every surface had either dust or dirt.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We will address this matter with our Head of department in an order to ensure changes are made immediately to solve these problems. We truly regret the inconvenience you had, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.