Extended Stay America Select Suites - Chicago - Naperville - West

Dr. Brown 

on Expedia

8 years ago

Horrible .checked out in middle of night Very dirty rooms and sheets,loud, music and people running thru hallways Hallway floors dirty,food left over from last guest in cabinets and Manager was very rude.smell of Marajuana 

Neal 

on Expedia

8 years ago

It was bad 

Crystal 

on Expedia

8 years ago

Not worth staying The hotel was very dirty.. The police was there seems like every other night... the front desk people were rude and none of them ever smiled.... It's suppose to be non smoking but guest stilled smoked and the hotel never addressed them.. The hotel staff needs training on EVERYTHING.... They are not professional at all... They're flirting with guest at the front desk... they are not in uniform... too much to cover.. I would never stay there again 

Anonymous 

on Expedia

8 years ago

No associate presence Tried to check in but no one was in site. I stood there in the lobby for 15 min and then I called the hotel. It was a hotel operator rep that answered and said the front desk associate must be on a break. There was no signage or anything saying be back in 15/on break/ring bell, nothing. The rep then made me pick up a phone in the lobby to call the hotel operator line. She answered "front desk" obviously not the front desk. I stated I was trying to check in and no one was in site along with 6 other guest... read more

Anonymous 

on Expedia

8 years ago

Only stay here as a last resort This was the most disgusting hotel that I've ever stayed at as I book many hotels throughout the year for comparison. It was dirty all the way around. The counter tops in the room were not cleaned from the guests before. They were sticky and had food crumbs on them. The floor of the shower was dirty with hair and debris. The sink was not wiped down all the way. The floor in the room had salt marks from the people's shoes who were in there before us. Worst of all, the smell in the room was almo... read more

Anonymous 

on Expedia

8 years ago

Towels had stains on them so did toilet and shower 

Douglas 

on Expedia

8 years ago

Very cheap, but beware Up front: I know this place is very inexpensive, but I've stayed in lots of hotels, both cheap and higher end. Sadly, the staff here are pretty un-helpful in general, when they are around. I stood around at the check in desk for a good 20 minutes before anyone appeared to help me. If I hadn't pre-paid my reservation, I almost certainly would have gone elsewhere based on that alone. Because of the hotel type, cleaning service isn't offered every day, which I can totally live with. However, during my e... read more

steve 

on Expedia

8 years ago

Worst hotel I have ever stayed at! Mattress was old and uncomfortable. Sheets were stained and there was a long black hair in the bed. Both the iron and ironing board were broken. Didn't even have a glass in the room for water.