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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was horrible dirty and I will never go there again
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Front desk personnel was very nice. Room was not clean bathroom sink had toothpaste and splash marks all over
Business response:
Thank you for taking the time to evaluate your visit. Although you were pleased withthe service provided by our staff, we apologize for thecleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you ... read more
Honestly I would not stay at this facility again. Even with the decent pricing, I'd rather pay more for a nicer hotel. The room was clean but it was not inviting in any way. I felt icky with everything I touched and could never get comfortable even if I tried. The rest of the hotel was disgustingly filthy. The night staff lady was more interested in her Wendys and hanging with buddies than anything else. I only mention it because it was all 3 nights I was there. Not a coincidence. She rolled her eyes at me when I asked for a... read more
Business response:
Chris, thank you for staying at our hotel and for all of your honest feedback. We care immensely about making sure that every guest has a good experience here, so we're sorry that we missed the mark during your visit. We have shared your comments with our staff so that they can make any adjustments. We value your patronage and hope you will stay with us again so that we will have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Dirty room spiders in bathroom Asked for two pillows but they only had one. No sugar for the coffee l could barely get luggage cart through front door. Workers just watched. Never stay at extended again plus was $8.00 higher than I found online
Business response:
Dave, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Buy A Mattress Without a doubt the most UNCOMFORTABLE BED I had ever slept on. Honestly it felt like I was sleeping on two box springs and not the typical box spring/mattress combo. Terrible terrible terrible night sleep which was too bad because I had a very long day that included a 3.5 hr drive back to Indy the evening I checked out. I was just so tired from the tossing and turning. I’m not naive, I wasn’t expecting a king size Sleep Number but I also wasn’t expecting a prison bunk either!! I will never ever stay at an Ext... read more
Business response:
Andrew, on behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations, and we will share your comments with our team. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
No good Dirty not a good service I had to take my own garbage ask for everything
Business response:
Miguel, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
I liked that it had a Starbucks next door...i disliked the uncleanliness, warn down and smell of the room and facility
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Chidambaram, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel was dirty and smelly. The room reaked of bleach. All of the appliances were old and rusty. Not a good experience. Good thing I didn’t need to spend that much time in the room.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.