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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had dirty tissue and food in dresser drawer and carpet was filthy
Business response:
Latoya, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Advise staying elsewhere Didn’t even stay. The hotel/rooms are run down, Can’t say much more since we left. The first room we were given either wasn’t clean or still occupied, not sure which since it was after 5pm. The second room only had 1 double bed for 4 people, no other rooms were available, they didn’t have roll aways, not even a pull out couch. We weren’t the only ones with this problem either, Went to another hotel all together. Probably for the best since there was a tweeker in the lobby at check in looking for garb... read more
Business response:
Daniel, we sincerely apologize for the problems you encountered in your room while you were here. To ensure a clean, fresh and functional room for every guest is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Business response:
Keith, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
The price was good, there was a promise of the hotel offering free breakfast, but there was no free breakfast at all during my stay and I was very dissapointed with that issue, otherwise my staty was nice and quiet. So if anyone is looking for breakfast at this hotel, you need to choose another place and it should be advertised on hotels.com that this hotel does NOT offer breakfast.
Business response:
Thank you for your feedback. We are pleased to know you had an overall pleasant visit. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, H... read more
Very dirty and disgusting. Will never stay there again
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not the best The shower was moldy and there was hair in it. There was also a hair in the fridge. It was a smoking room but there was only 1 ashtray. It also would have been nice to have more outlets by the bed. Checking in took a while as I waited 5 minutes for someone to come to the desk. Also, the elevator was broken and I was on the third floor which was pretty inconvenient.
Business response:
Elizabeth, please accept my apologies for the experience you had with the cleanliness and maintenance of your room. I have shared your concerns with the respective teams so that they can take the necessary actions. We regret the inconvenience these caused and hope you will give us another chance the next time your travels bring you our way. Sincerely, General Manager
Business response:
Shubh, please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
There was dog feces in the hallways. Old towels and dirty rooms. The pillow covers had cigarette stains and overall just downright dirty.
Business response:
Maaria, our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We're sorry we let you down with regard to the cleanliness. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope to have another chance to provide you with a much better experie... read more
Dirty, no amenities, and poor customer service 1. This location is that it is extremely dirty! The comforter had stains and even what looked like little pieces of candy, hair in the sheets, dusty room with dirt caked in the corners of the appliances, weird stains and even what looked like vomit in the stairwells. The bathroom, surprisingly, was the only decently clean part. 2. We booked this hotel for the kitchen. We arrived late at night with our groceries and there was NOTHING in the kitchen, not a single utensil, dish, p... read more
Business response:
Thank you for your feedback. Please accept my apology for the inconvenience you experienced during your stay and for the inconvenience you had. This is not the type of review we are known for, so I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.