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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of bugs in our room!
Business response:
Thank you for your candid review. We are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
Not happy This hotel wreaks of pot, my hallway, room, and bathroom. The building doesn't have any ventilation except a free flow vent in the bathroom. They have bugs of some sort I have bites and spider bites all over me. I stopped sleeping in the bed and only sleep in the leather chair now. Also I needed to stay another week and the hotel didn't honor the hotel price this website gave me. The hotel said there was nothing they can do about their asking price and they couldn't change it. They charged me about 60 dollars more ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
It was very poor
Business response:
Juanita, thank you for your review. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Not like other Extended Stays The room had no plates, silverware, cups, pots, ice trays, etc. The only thing available was one plastic disposable cup. The refrigerator was rusted in several places. I checked in at approximately 730pm, there was a used bath towel on the floor next to the elevator. When I checked out at 10 am the following morning it was still on the floor. I will never come back to this Extended Stay.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We were sorry to read that your experience was anything less than satisfying. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, and it appears we fell short while you were here. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your business and would welcome an oppor... read more
Room was just okay the elevator was out of order the roof was leaking into the hallway and halfway through the day the water turned off for about 2 hours
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Budget friendly hotel This hotel looks beautiful on the outside and definitely is, however I was highly looking forward to the complimentary breakfast in the morning and all they had was 3 empty things of coffee no breakfast other than a few nature valley granola bars. I asked the front desk about it and she rudely explained that’s all they had. My AC unit did not work and it was hot throughout the night. I am disappointed with the stay as I was hoping to have a very comfortable night and morning.
Business response:
Thank you for staying at our hotel. We apologize for the issue you experienced with the air conditioner in your room and that our breakfast was not up to your satisfaction. We certainly understand your frustration and will work as quickly as possible to get our air conditioner operational. We will also make a note of your comment as we plan any changes to our complimentary breakfast choices. Thanks once more, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Unclean room. Bed very uncomfortable. Unclean room. Bed very uncomfortable. Staff not very helpful
Business response:
Jay, thank you for taking the time to share your feedback. We are happy to read that you liked our convenient location, but we are sorry for your disappointment with your room. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Stay Away! The only part of this stay that was good were the staff. Very friendly and helpful. But this is where the stay went south. I made a reservation for a non smoking room and the sign on the door said non smoking. So we get into the room and we are almost over powered with the smell of cigarettes. The bed had a cigarette burn in it and there was an ashtray in the room. The bathroom had dirt on the floor. There was paint chipping off the wall by the door. The bed was rock hard and the pillows were somewhat hard and abo... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
HORRIBLE This hotel made me feel like I was disgusting. It was dirty and the beds looked horrible. The service was trash. Couldn’t help me with the WiFi.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.