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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to High School for graduation ceremony Least amount of service, surprised that I had to pay for additional bars of internet service. Breakfast was muffin, apple, orange or oatmeal. Room was clean with new floor. Hotel was full of noise. Water, beds and floor creaky, babies crying etc. Reminded me of a rooming house.
stay of no return I had a horrible stay I was over charged by the hotel and was rushed out the next day,
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations during your stay. I have addressed your issues with my team and I will personally train and coach them so your experience does not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Don't unless you have to poor service and room was not cleaned. Hair all over shower and trash still in trash can
Business response:
Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be meeting with our staff to ensure that rooms are being properly cleaned and inspected. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
WARNING!!! Dingy Smelly Rooms!! We asked to see the rooms before checking-in because just from the lobby we can see very outdated decor, poorly maintained building, old dingy carpet and a musty smell. Sure enough as we walked through the hallway the smell only worsened – like a combination of food, dirty socks, and smoke. The rooms didn't get any better, it looks like they haven't changed the decor since the 80's - and you can clearly see and smell how outdated and poorly maintained this place is. I would not trust them at a... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations. To uphold our company’s high standards, I will address your concerns with our staff and we will work on implementing preventative maintenance measures in guest rooms. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Dog room smelled like we dog.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that there were cleanliness issues during your experience with us. In response to your feedback, I will address your concerns with our housekeeping staff to work to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Convenience of a room with stove and refrig I enjoyed my stay because of convenient of stove and refrigerator and being close to stores but to me not worth the money with some of the rude staff and not cleanliness of room.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our rooms and customer service did not meet your expectations. To uphold our companyâs high standards, I will personally address this issue with our staff so each guest receives professional customer service and a clean and comfortable room. Still, we are glad to read that you enjoyed the amenities our hotel offers. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better... read more
Naperville West Extended Stay First I asked for two weeks on Expedia and I only got one week. When I tried to put in another week the price was higher. I called the hotel and they couldn't help me. When we got to the hotl we asked them for help and he wouldn't do anything. I told him we can stay at the Red Roof Inn Plus for 5 .00 more he wouldn't do anything. So at the end of our stay we packed up and moved to the Red Roof. Very nice stay. I didn't like the fact nothing came in our room. No dishes, coffee pot nothing. We had... read more
Business response:
James - I want to thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced while booking your stay. As well, I am sorry that our staff was not more helpful when you arrived. I will be meeting with our staff to ensure this problem does not continue in the future. Thank you for bringing your experience to our attention. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.