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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for a volleyball tournament left after we got back from the tournament as The bed was dirty not from bed bugs(that would have been an improvement) the room smelled of smoke and was supposed to be non smoking.
This hotel's pictures are not what you see when you arrive. The furniture is old and broken, maybe chewed on some, not sure what happened... There is no ice bucket because there is no ice machine in the hotel! BUT you can make your own ice with the two ice trays in the freezer. But I have to say they don't list many amenities and that's good because there are NONE!
OK but not great Room was spacious, beds were comfortable. All cupboards were bare - you had to ask specifically for anything you wanted. NO cups in the whole room, not even plastic ones for the bathroom. No tissues. Biggest disappointment was the shower. Hot water kept cutting out and had to turn off shower, wait 30 sec, turn it back on, then could get hot water for about 30 more seconds before it went ice cold again. Miserable!
Nightmare!! Frist, there was no parking, people loitering around smoking, the garbage was over flowing out of the can at the front door. Then we went to the room not counting that the hallway and elevator were dirty. The room was disgusting and gross. I do not even think it was cleaned. Counter top was not even wiped down stains all over it, there was a dirty rag on it. there was cigarette burns all over the floor, the bed was all wrinkled and gross, the fridge was rusty. After traveling from Toledo and sight seeing in Chica... read more
Very dirty rooms The entire building and grounds were filthy. Trash and bottles all around out back. Floor in our room was dirty and there was dirt on the shower...
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
No Extras It was livable as long as you didn't want ANY extras at all, and you didn't want your room cleaned or get clean towels every day without asking for them. Oh, I had to make my own ice with ice trays in my room.
Business response:
Thank you for your review. We're sorry that our policies were not explained at check-in. We provide housekeeping for our guests staying 8 days or more. We do offer additional cleanings for a minimal fee. We'll work with our staff to ensure your experience isn't repeated. Thank you again.
Sleeping on cement With this being an extended stay facility, I would think the beds would be more comfortable. That bed felt like I was laying on concrete...it was EXTREMELY uncomfortable!
Business response:
Thank you for telling us about your stay. We are very sorry to hear that you did not find your mattress to be comfortable. We will have our maintenance engineer inspect all of our mattresses to ensure they meet our standards. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Smelly Night This hotel needs a MAJOR UPDATE. The room that I was in first was big but smelled VERY BAD I came in and sat my things down then left out but upon returning that night it wasn't my imagination the room smelled like an animal was in it so I checked it and sure enough it was not cleaned good because it has dog poop in front underneath the sofa. I was tired but there was no way I could have stayed in that room smelling like that and knowing it was not clean. The lady Tayna at the desk was nice and gave me a differe... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.