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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
iT SMELLED LIKE CIGARETTE SMOKE IN THE BUILDING?? i DIDN'T ASK IF A PART OF THE BUILDING IS SMOKE FREE?? i NOTICED MY CLOTHES SMELLED OF THE SAME ODER ?. ALL ELSE SEEMED FINE . THIS WAS MY FIRST STAY AT AN EXTENDED HOLLIDAY IN..
Business response:
Thank you for being our guest. We are sorry for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please revisit us so we can make it up to you. Sincerely, Hotel Management
everything was great except didn't have a second face towel
Business response:
Tammie, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Buen servicio Limpieza Atencion Tranquilo Lugar adorable para descansar. Despues de un largo viaje
Business response:
Thank you for the feedback about your stay at Extended Stay America. We are glad you loved our convenient location and courteous service. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We value your feedback and hope you will give us the chance to welcome you back in the future. Sincerely, Hotel Management
Ew! This hotel is very run down for the area and for the price we paid. There is a grab-n-go breakfast, which consisted of 2 granola bars and 2 packets of oatmeal. Basically, grab breakfast somewhere else, because this place didn’t even try! The room didn’t come with toilet paper and some of the veneer on the nightstand was peeling off. The closet looked like the builder had forgotten to put one in and just placed cheap wire shelving in the corner and a draw curtain in front of it. I feel sorry for anyone who needs to stay l... read more
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had with the overall condition of the room. We apologize that our hotel fell short of your expectations, and also thank you for bringing your concerns to our attention. We regret the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your feedback and hope to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.