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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better bedding Bedding needs to improve.. Pillows were like flat cardboard and bed was too
Business response:
Denise, thank you for sharing your feedback. We are pleased to know overall you had a pleasant visit, but we are disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Could have been better for the price. Check in a bit confusing two separate buildings... 1st room smelled absolutely awful that the window was left open to air out. 2-immediately called front desk and was moved. 3- this rooms sheets weren’t Change (found hair and stains on 3-separate places on fitted sheets) (EWWW!) cmon guys , change the sheets. So I called front desk again, brought me the sheets , pillowcases so I can change them? Hmm not the best customer service at all. But front staff/other team members were at least ni... read more
Business response:
Jesenai, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There was a kitchenette, but absolutely NO cups, dishes, coffee maker, etc. We had to go to the front desk, at midnight, to get a cup to use in the bathroom.
Business response:
It was disappointing to know you did not experience the best from us. We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Despite being close to a main thoroughfare, this hotel was just removed enough that it was very quiet, and felt very safe. I really liked the look of the room itself, and enjoyed having a fridge and microwave. Parking was great too!
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your comfortable suite and kitchen amenities. We are also glad you liked our quiet atmosphere, safe location and spacious parking. We value your business and hope to see you again soon. Sincerely, Hotel Management
Less expensive but you get what you pay for. Ok place to stay. Breakfast bar is a joke. Staff largely not present and unhelpful when they are.
Business response:
Louis, thank you for reviewing your stay. Although you had an overall pleasant visit, we are sorry for the service issues you encountered. Your comments are already shared with the front desk staff members to ensure these issues are not repeated. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Ehh Dirty sink and toilet.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The young man at the front desk did his best to accommodate us. We were very upset because this hotel had no forks, spoons, drinking glasses, spatula or cooking spoons. We recommended that the Manager put up a notice indicating this. The hallway was filthy and the room stunk.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Also, we have asked our housekeeping team to be more diligent going forward. On a positive note, we are glad to know you were impressed with our courteous associates. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Allstate Arena Was in town for a concert at Allstate Arena and the location was perfect. Gentleman working the front desk was very polite and helpful. Perfect stay for what we needed. Only complaint I would have is they left no cups in our room and only half a roll of toilet paper with no backup.
Business response:
Paul, thank you for choosing Extended Stay America while you were here for a concert. We're glad to know you were pleased with the service provided by our associates and that you had a pleasant time with us. Kindly note, the items such as kitchenware and toiletries are kept at the front desk and are complimentary. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.