This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called to request a room on a higher floor, but was told that there was nothing left. Once we checked in Byron the manager told us that he was able to get us on the 2nd floor non-smoking area! Byron displayed excellent service and was very attentive to our needs. And in addition, because we got back from our concert late, Byron allowed us to have a slightly late check out at no extra charge. I would stay at an Extended Stay America again! (5 STARS ⭐️ ⭐️⭐️⭐️⭐️).
Business response:
Monica, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Byron, and we will be sure to share your compliments with him. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Nice stay Just stayed one night after attending an event in the area. The check-in process went smoothly and the room was cleaned. If I was staying more than just one night, I would have been disappointed in the cable TV channel selection as it was very limited, but I am sure the TV and fridge would have come in handy. The "breakfast" that was included was just coffee and muffins or an oat bar. Overall it is a nice clean hotel if you are looking for a no frills place.
Business response:
Richard, thank you for choosing Extended Stay America for your recent stay. We are glad you had an overall pleasant stay. We value your feedback and hope to be your hotel of choice every time you are in the city. Sincerely, Hotel Management
Better bedding Bedding needs to improve.. Pillows were like flat cardboard and bed was too
Business response:
Denise, thank you for sharing your feedback. We are pleased to know overall you had a pleasant visit, but we are disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Could have been better for the price. Check in a bit confusing two separate buildings... 1st room smelled absolutely awful that the window was left open to air out. 2-immediately called front desk and was moved. 3- this rooms sheets weren’t Change (found hair and stains on 3-separate places on fitted sheets) (EWWW!) cmon guys , change the sheets. So I called front desk again, brought me the sheets , pillowcases so I can change them? Hmm not the best customer service at all. But front staff/other team members were at least ni... read more
Business response:
Jesenai, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There was a kitchenette, but absolutely NO cups, dishes, coffee maker, etc. We had to go to the front desk, at midnight, to get a cup to use in the bathroom.
Business response:
It was disappointing to know you did not experience the best from us. We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.