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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a queen size and we got a double our key at first was not working
Business response:
Michelle, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up and regret the inconvenience caused due to the key card. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Small studio was great! Have full refrigerator, stove and microwave. Bed was comfortable and room was very clean. Very close to the airport and restaurants.
Business response:
Thank you for the great review! We love knowing how pleased you were impressed with your room and with our location and appreciated the easy access to the airport. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management
I called to request a room on a higher floor, but was told that there was nothing left. Once we checked in Byron the manager told us that he was able to get us on the 2nd floor non-smoking area! Byron displayed excellent service and was very attentive to our needs. And in addition, because we got back from our concert late, Byron allowed us to have a slightly late check out at no extra charge. I would stay at an Extended Stay America again! (5 STARS ⭐️ ⭐️⭐️⭐️⭐️).
Business response:
Monica, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Byron, and we will be sure to share your compliments with him. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Nice stay Just stayed one night after attending an event in the area. The check-in process went smoothly and the room was cleaned. If I was staying more than just one night, I would have been disappointed in the cable TV channel selection as it was very limited, but I am sure the TV and fridge would have come in handy. The "breakfast" that was included was just coffee and muffins or an oat bar. Overall it is a nice clean hotel if you are looking for a no frills place.
Business response:
Richard, thank you for choosing Extended Stay America for your recent stay. We are glad you had an overall pleasant stay. We value your feedback and hope to be your hotel of choice every time you are in the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.