Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Thank you for reviewing the Extended Stay America. We are glad overall you had a pleasant stay and that you liked our courteous associates. However, we regret we missed meeting some of your expectations. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at the Extended Stay America. We are happy to know overall you had a nice stay and that you were impressed with our comfortable accommodations. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Derek, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Christopher, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management