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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best Value, weak amenities With a low price, shuttle to O'Hare, and ability to prepare food in the room, this is the best value for people needing to stay near O'Hare and keep the cost down. Use the shuttle to O'Hare to access the Blue Line downtown.
You get what you pay for... Hotel is in great location. I had access to many dining options and things to do. Staff was incredibly courteous and pleasant. Reservation was exactly as expected. Hallways did have funny smell, and while walking to and from my room, I could hear children while walking by. Room also had funny smell during entire 3 day trip. It was relatively clean (had a noodle in drain). Everything else was spotless. Furniture was very basic...had four drawer dresser, desk with chair, dining table with one chair,... read more
good excellent hotel room. nice staff, i wish i could say more...
The room was aweful! It smelled like someone pee'd all over the room and staff knew about it!
Business response:
Dear Sherry, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
The front desk staff was very nice. The building very old, run down. Wanted kitchenette to save money-no dishes, flatware, pots, pans, mugs glasses, nothing! No shampoo or soap. 2 towels and 2 washcloths to last us 4 days. :( Very disappointing.. would not recommend....
Business response:
Dear Dawn, Thank you for your feedback. We're pleased to hear that our front desk staff made a positive impression with their kindness and service. However, we’re sorry that the condition of the building and the lack of essential amenities in your kitchenette and bathroom did not meet expectations. Your comments have been shared with our management and housekeeping teams for immediate review. We appreciate your patience and regret that we didn’t provide the comfort and convenience you deserved. Your feedback helps us improve... read more
room we originally booked was filthy and covered in some dried substance that looked like phlegm or spit on the carpets, kitchen floor, mirror, table and chair. We complained and the staff was apologetic and accommodating, and moved us into an upgraded room in a different suite. There were some stains etc that they warned us about but it was fine for the two night stay we were there for. But that said, general House keeping could use some work. The front desk staff made it right and they’re worth the stay.
Business response:
Dear Becky, Thank you for taking the time to share your experience. We’re sorry that your initial room did not meet our standards. Cleanliness is a top priority, and what you described is unacceptable. We appreciate you bringing it to our attention and are glad our front desk team responded quickly and made things right with an upgraded room. Your feedback about housekeeping has been shared with our team for immediate review and improvement. We appreciate your understanding and kind words about our staff, and we hope to prov... read more
Smelled like cigarette smoke, after telling front desk. Nothing was done.
Business response:
Dear Cesar, Thank you for your feedback. We’re sorry to hear that your room did not smell fresh and that our front desk team didn’t address your concern. This is not the level of responsiveness we strive to provide, especially when it comes to guest comfort and health. Your comments have been shared with our management team to ensure better follow-up and accountability in the future. We appreciate your patience and regret that we missed the opportunity to make things right during your stay. Please return for a better experie... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.