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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay america chicago I had a great experience here for a great price. I would stay here again.
Best Value, weak amenities With a low price, shuttle to O'Hare, and ability to prepare food in the room, this is the best value for people needing to stay near O'Hare and keep the cost down. Use the shuttle to O'Hare to access the Blue Line downtown.
You get what you pay for... Hotel is in great location. I had access to many dining options and things to do. Staff was incredibly courteous and pleasant. Reservation was exactly as expected. Hallways did have funny smell, and while walking to and from my room, I could hear children while walking by. Room also had funny smell during entire 3 day trip. It was relatively clean (had a noodle in drain). Everything else was spotless. Furniture was very basic...had four drawer dresser, desk with chair, dining table with one chair,... read more
good excellent hotel room. nice staff, i wish i could say more...
The manager Omer gave my room number to my crazy ex who had a gps on my car I had informed the overnight shift not to give my room number to anyone or tell them if they asked well lo and behold my room number was given out and my safety was put at risk and the only thing he said was sorry he was moving so fast
Business response:
Dear Guest, We are extremely sorry to hear about this situation. Guest safety and privacy are our highest priorities, and what you described is unacceptable. We take your concerns very seriously and sincerely apologize for the distress this caused. Thank you for bringing it to our attention. Sincerely, Hotel Management
The room was aweful! It smelled like someone pee'd all over the room and staff knew about it!
Business response:
Dear Sherry, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
The front desk staff was very nice. The building very old, run down. Wanted kitchenette to save money-no dishes, flatware, pots, pans, mugs glasses, nothing! No shampoo or soap. 2 towels and 2 washcloths to last us 4 days. :( Very disappointing.. would not recommend....
Business response:
Dear Dawn, Thank you for your feedback. We're pleased to hear that our front desk staff made a positive impression with their kindness and service. However, we’re sorry that the condition of the building and the lack of essential amenities in your kitchenette and bathroom did not meet expectations. Your comments have been shared with our management and housekeeping teams for immediate review. We appreciate your patience and regret that we didn’t provide the comfort and convenience you deserved. Your feedback helps us improve... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.