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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room we originally booked was filthy and covered in some dried substance that looked like phlegm or spit on the carpets, kitchen floor, mirror, table and chair. We complained and the staff was apologetic and accommodating, and moved us into an upgraded room in a different suite. There were some stains etc that they warned us about but it was fine for the two night stay we were there for. But that said, general House keeping could use some work. The front desk staff made it right and they’re worth the stay.
Business response:
Dear Becky, Thank you for taking the time to share your experience. We’re sorry that your initial room did not meet our standards. Cleanliness is a top priority, and what you described is unacceptable. We appreciate you bringing it to our attention and are glad our front desk team responded quickly and made things right with an upgraded room. Your feedback about housekeeping has been shared with our team for immediate review and improvement. We appreciate your understanding and kind words about our staff, and we hope to prov... read more
Smelled like cigarette smoke, after telling front desk. Nothing was done.
Business response:
Dear Cesar, Thank you for your feedback. We’re sorry to hear that your room did not smell fresh and that our front desk team didn’t address your concern. This is not the level of responsiveness we strive to provide, especially when it comes to guest comfort and health. Your comments have been shared with our management team to ensure better follow-up and accountability in the future. We appreciate your patience and regret that we missed the opportunity to make things right during your stay. Please return for a better experie... read more
Extremely dirty. Bathroom was a mess, dust was everywhere. Horrible stay. Dirty floor, there was a horrible odor on the third floor of weed and fried food. The bathroom tub was dirty, with white and black stains. Would not go again.
Never again!! This place is outdated and gives off apartment living vibes especially with the foot traffic. Carpet and floors were sticky, toilet and shower curtain smell of urine, the room smell overall. Don’t waste your money on this place!! go elsewhere!!
The room was horrible. Broken furniture, broken kitchen equipment, smelly room.
Is old smells the price is not for the kind of rooms. It was clean but very old I felt terrible. I would never go to one of this hotels. I feel I was in an old apartment in a bad neighborhood 😭
We stayed for one night for a concert at Allstate Arena. I came to check in at 3 and ended up waiting 30-45 minutes while there was only one front desk staff person to help all the long term residents AND check people in for the weekend. Checking in required that staff person to walk to and manually check over each room before finishing your check in which was incredibly time consuming as well. We didnt spend much time in the room until we were about to go to sleep and then realized how dirty the room was. It looks like it h... read more
Not recommended It was one of those flight cancellation late night find a room, and this was one of the few that was left. It was rundown and old, but what I didn’t appreciate was the smell of cigarettes when I walked in the room and then the obvious cigarette burns on the countertop in the bathroom and overall it just gave you a feeling like you didn’t wanna touch a single surface let alone sleep in the bed.
Business response:
Dear Denise, We’re very sorry your stay did not meet expectations and that you arrived at a room in such a condition. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the discomfort and inconvenience this caused. Your feedback has been shared with our team to ensure rooms are thoroughly inspected and prepared, even during late-night arrivals. We hope you will consider giving us ... read more
The hotel was run down and dirty. The staff was not friendly at all. I sat waiting for the elevator while the house keeping and front desk fought over pillowcases.
Business response:
Dear Ashley, Thank you for sharing your feedback. We’re sorry to hear that your recent visit did not meet your expectations. We understand how important it is to feel welcomed and at ease, and we regret that your experience with the environment and interactions did not reflect the level of service we aim to provide. Your comments have been noted, and we will use them to help guide improvements. We hope to offer you a more pleasant stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.