Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Dear Anthony, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need to be updated. Until these are approved, we will continue to serve you in the best possible way. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our improved hotel. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so... read more

Business response:

Dear Robert, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future. Sincerely,Hotel Management 

Business response:

Dear Shannon, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room and for any inconvenience this caused. Cleanliness and comfort are top priorities for us, and we are addressing these issues with our housekeeping team immediately. We regret that your experience did not meet your expectations and caused you to leave early. Thank you for bringing this to our attention and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Saadi, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness and odor in your room. This is not the standard we aim to uphold. Your comments will be reviewed with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Tina, Thank you for your feedback. We apologize for not meeting your expectations with our grab-and-go breakfast and understand the importance of continuous improvement. We are addressing the cleanliness issues and towel shortages with our housekeeping team to ensure these do not happen again. Your comments are valuable to us, and we appreciate your continued support. We look forward to providing you with a more satisfying stay in the future.Sincerely,Hotel Management 

Business response:

Dear Hadeel, Thank you for sharing your experience. We are pleased to hear that you found the parking convenient and the location secure. However, we regret that the cleanliness and odor issues in your room and hallway did not meet your expectations. Your feedback is important to us, and we will address these concerns with our team to ensure improved standards moving forward. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management