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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very good No amenities. No coffee. No shampoo. Dumpy.
Business response:
Dear Robert, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future. Sincerely,Hotel Management
Foul Heinous. Room was dirty and reeked of cigarettes. Hair all over the bed. No kitchen supplies for an “extended stay”. Was so gross I left early.
Business response:
Dear Shannon, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room and for any inconvenience this caused. Cleanliness and comfort are top priorities for us, and we are addressing these issues with our housekeeping team immediately. We regret that your experience did not meet your expectations and caused you to leave early. Thank you for bringing this to our attention and we look forward to welcoming you back soon.Sincerely,Hotel Management
Is very bad , they didn’t clean room , and it smells bad
Business response:
Dear Saadi, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness and odor in your room. This is not the standard we aim to uphold. Your comments will be reviewed with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
There is no more Continental Breakfast.. sink in kitchen was constantly dripping. Floor was so sticky my shoes were getting stuck on floor. Limited on towels. I have always stayed at Extended Inn but this time it was not worth the price.
Business response:
Dear Tina, Thank you for your feedback. We apologize for not meeting your expectations with our grab-and-go breakfast and understand the importance of continuous improvement. We are addressing the cleanliness issues and towel shortages with our housekeeping team to ensure these do not happen again. Your comments are valuable to us, and we appreciate your continued support. We look forward to providing you with a more satisfying stay in the future.Sincerely,Hotel Management
Easy parking and safe location but room was dirty, mattress had a lot of hair and stains, and weird smell in hallway and in room
Business response:
Dear Hadeel, Thank you for sharing your experience. We are pleased to hear that you found the parking convenient and the location secure. However, we regret that the cleanliness and odor issues in your room and hallway did not meet your expectations. Your feedback is important to us, and we will address these concerns with our team to ensure improved standards moving forward. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Do not stay here unless it’s a last resort. The staff is barely available to help, they hoard towels, you take your own garbage out, the water in the sink barely runs, the shower heat and cold signs were on the opposite side, and the smell in the hallway was horrible. The only good thing is the convenience of distance to the attractions nearby. I will never be staying here again.
Business response:
Dear Catera, We deeply regret that your experience fell short of expectations. Your feedback is essential for us to address and improve the issues you encountered. We apologize for any inconvenience caused by our service levels and the condition of the amenities provided. Rest assured, we take your comments seriously and will work diligently to rectify these shortcomings. We appreciate your acknowledgment of our convenient location and regret that it did not offset your other challenges. Your satisfaction is our priority, an... read more
The staff was really nice but id say for the overall stay...iv stayed at better hotels the floors where sticky the bathrooms weren't very clean I think its also kinda silly if you have a room with a kitchen you have to buy a pot and pan set... and the windows had a bread clip to hold the curtains together.. also the air conditioner did not work correctly.. it definitely was a good location to walk to the arena but I think id pay a little more for a better hotel
Business response:
Dear Meghan, Thank you for your feedback. We are pleased to hear that our staff made a positive impression. However, we sincerely apologize for the cleanliness issues and maintenance concerns you encountered. Please know that we are addressing these matters to improve our guest experience. We value your comments and hope to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.