This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Is old smells the price is not for the kind of rooms. It was clean but very old I felt terrible. I would never go to one of this hotels. I feel I was in an old apartment in a bad neighborhood 😭
We stayed for one night for a concert at Allstate Arena. I came to check in at 3 and ended up waiting 30-45 minutes while there was only one front desk staff person to help all the long term residents AND check people in for the weekend. Checking in required that staff person to walk to and manually check over each room before finishing your check in which was incredibly time consuming as well. We didnt spend much time in the room until we were about to go to sleep and then realized how dirty the room was. It looks like it h... read more
Not recommended It was one of those flight cancellation late night find a room, and this was one of the few that was left. It was rundown and old, but what I didn’t appreciate was the smell of cigarettes when I walked in the room and then the obvious cigarette burns on the countertop in the bathroom and overall it just gave you a feeling like you didn’t wanna touch a single surface let alone sleep in the bed.
Business response:
Dear Denise, We’re very sorry your stay did not meet expectations and that you arrived at a room in such a condition. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the discomfort and inconvenience this caused. Your feedback has been shared with our team to ensure rooms are thoroughly inspected and prepared, even during late-night arrivals. We hope you will consider giving us ... read more
The hotel was run down and dirty. The staff was not friendly at all. I sat waiting for the elevator while the house keeping and front desk fought over pillowcases.
Business response:
Dear Ashley, Thank you for sharing your feedback. We’re sorry to hear that your recent visit did not meet your expectations. We understand how important it is to feel welcomed and at ease, and we regret that your experience with the environment and interactions did not reflect the level of service we aim to provide. Your comments have been noted, and we will use them to help guide improvements. We hope to offer you a more pleasant stay in the future. Sincerely, Hotel Management
I waited for 20 minutes a d no one came in. After 20 mins a lady came and did not say sorry and looked aplogetic. Never i have waited to check in.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad you took the time to let us know how your visit went. While we’re pleased you chose to stay with us, it’s clear this wasn’t the seamless welcome we strive to provide. Your comments help us continue to refine our service, and we truly appreciate your patience. We hope to have the opportunity to offer you a smoother and more pleasant visit in the future. Sincerely, Hotel Management
Staff is nice but the room is extremely outdated.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your kind remarks about our team, as delivering attentive service is very important to us. We also acknowledge your concerns about the condition of the accommodations and understand how this affected your stay. Your input is valuable, and we have shared it with our team to support ongoing improvements. We hope to welcome you back and provide a more comfortable experience. Sincerely, Hotel Management
I stayed there for my graduation weekend. We checked in and the receptionist started telling what they didn’t have.
Business response:
Dear Guest,Thank you for choosing to stay with us during your graduation weekend, and congratulations on your achievement! We truly appreciate your positive remarks, and we regret that your check-in experience did not meet expectations. We understand how important it is for guests to feel welcomed and informed, and we apologize for any inconvenience caused. Please know that your feedback is valued, and we are committed to improving the guest experience. We hope you’ll consider staying with us again for a more seamless visit ... read more
The place is disgustingly terrible
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly regret that your experience was anything other than satisfying, and we sincerely apologize for the discomfort caused during your stay. Your comments are taken seriously, and we will work with our team to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you back in the future and demonstrate our commitment to delivering excellent accommodations.Sincerely,Hotel Management
The sheets and towels were clean but the floor and counters were gross. No breakfast in morning or access to coffee at any time even though it said online it had breakfast. They lock everything including the front desk people up at night you can't so much as purchase a paper cup before 9 am. Staff is rude and cleaning lady asked us at check out if our room was clean as if she was not going to clean it for the next guest if we said it was clean. I travel all over the country and usually stay in an extended stay and this is by... read more
Business response:
Dear Vanessa,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness is a top priority, and we regret that the floors and counters were not up to standard. We also apologize for any confusion regarding breakfast availability and the limited access to amenities. Your comments regarding staff interactions have been noted, and we will address them to ensure better service. Providing a welcoming and accommodating environment is important to us, and we regret that we... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.