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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: the staff was nice, walking distance to Allstate Arena and great shopping and restaurants, price was decent compared to other hotels in the area. Cons: dirty! I actually had to clean urine off the toilet seat before we could use it. There was a suspicious dried puddle in front of toilet as well and bowl had clearly not been cleaned. Bathroom counter disgusting. White cabinets in kitchen area and all doors very dirty. No dishes at all in kitchen area. Only one bar of soap in bathroom - none in kitchen area. Bed was acce... read more
Business response:
Dear Guest, We are pleased to know our team members left a positive impression and that the nearby entertainment, dining, and shopping options added convenience to your visit, along with value that met your expectations. We also appreciate your recognition of the fresh atmosphere during your stay. At the same time, we are very sorry to hear that aspects of the accommodation did not provide the level of comfort and readiness expected upon arrival. Your comments regarding the condition and preparation of the space, as well as ... read more
This property should not be listed. I used to stay here for business trips for the simplicity, safety, and convenience. The room was filthy, mold on the curtains as well as in the bathroom, the AC makes a horrible noise when it kicks on, sounds like a tornado siren. half a roll of toilet paper, the front desk is always closed so good luck asking for more, and if you need additional towels, there will be a charge for this.
Business response:
Dear Guest, Thank you for taking the time to share your feedback and for your past loyalty during business visits. We truly appreciate your mentioning the convenience and sense of security you previously experienced with us. At the same time, we sincerely apologize that the condition of your recent accommodation and the availability of assistance did not meet expectations. This is not the standard we aim to provide, and your comments will be carefully reviewed with our team to make improvements. We value your input and hope ... read more
Pésimo servicio no hay toallas suficientes y si quieres más tienen un cargo extra. Es el primer Hotel sin shampoo y acondicionador solo te dan una barrita de jabón ya sea para lavar manos o el cuerpo pero es solo una el wifi no trabajo solo estaba propaganda en la pantalla yo no lo recomiendo ya no dan café en las mañanas mucho menos desayuno todo te cobrarían extra horrible horrible no lo recomiendo.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We’re sorry that aspects of your stay, including the complimentary grab-and-go breakfast and internet access, did not meet your expectations, and we understand how important these features are to overall comfort. Your feedback has been noted and will be reviewed to ensure services are consistently delivered as intended. Our extended-stay model does offer certain amenities for purchase, with details outlined in advance to help guests plan accordingly,... read more
The manager Omer gave my room number to my crazy ex who had a gps on my car I had informed the overnight shift not to give my room number to anyone or tell them if they asked well lo and behold my room number was given out and my safety was put at risk and the only thing he said was sorry he was moving so fast
Business response:
Dear Guest, We are extremely sorry to hear about this situation. Guest safety and privacy are our highest priorities, and what you described is unacceptable. We take your concerns very seriously and sincerely apologize for the distress this caused. Thank you for bringing it to our attention. Sincerely, Hotel Management
The room was aweful! It smelled like someone pee'd all over the room and staff knew about it!
Business response:
Dear Sherry, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
The front desk staff was very nice. The building very old, run down. Wanted kitchenette to save money-no dishes, flatware, pots, pans, mugs glasses, nothing! No shampoo or soap. 2 towels and 2 washcloths to last us 4 days. :( Very disappointing.. would not recommend....
Business response:
Dear Dawn, Thank you for your feedback. We're pleased to hear that our front desk staff made a positive impression with their kindness and service. However, we’re sorry that the condition of the building and the lack of essential amenities in your kitchenette and bathroom did not meet expectations. Your comments have been shared with our management and housekeeping teams for immediate review. We appreciate your patience and regret that we didn’t provide the comfort and convenience you deserved. Your feedback helps us improve... read more
room we originally booked was filthy and covered in some dried substance that looked like phlegm or spit on the carpets, kitchen floor, mirror, table and chair. We complained and the staff was apologetic and accommodating, and moved us into an upgraded room in a different suite. There were some stains etc that they warned us about but it was fine for the two night stay we were there for. But that said, general House keeping could use some work. The front desk staff made it right and they’re worth the stay.
Business response:
Dear Becky, Thank you for taking the time to share your experience. We’re sorry that your initial room did not meet our standards. Cleanliness is a top priority, and what you described is unacceptable. We appreciate you bringing it to our attention and are glad our front desk team responded quickly and made things right with an upgraded room. Your feedback about housekeeping has been shared with our team for immediate review and improvement. We appreciate your understanding and kind words about our staff, and we hope to prov... read more
Smelled like cigarette smoke, after telling front desk. Nothing was done.
Business response:
Dear Cesar, Thank you for your feedback. We’re sorry to hear that your room did not smell fresh and that our front desk team didn’t address your concern. This is not the level of responsiveness we strive to provide, especially when it comes to guest comfort and health. Your comments have been shared with our management team to ensure better follow-up and accountability in the future. We appreciate your patience and regret that we missed the opportunity to make things right during your stay. Please return for a better experie... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,114 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.