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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run, don’t walk. There was no kitchen utensils to use, no hand towels, the lobby smelled bad, there were people lording around the hotel. There was no staff at the front desk for check out until 10am on Sunday?!? Will not recommend or stay here again when we come back to visit our daughter and her family who lives 10 mins down the road.
Business response:
Dear Misty, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and well-equipped environment for our guests is our priority, and we regret that we fell short in several aspects. Upon request, we provide kitchen amenities and towels at the front desk and will ensure better communication in the future. Additionally, we take cleanliness issues seriously and will address your comments with our team to maintain a fresh environment throughout our property. We are sorry for any inconvenience... read more
Nice staff: ok property The front desk staff was friendly. The hotel itself is a long term stay so you don’t see much of the desk staff. There was a garbage smell in the hallway and some of the guests had a party one night. Since staff is not onsite, there’s no one to report it to. Animals are also allowed so we had 2 large barking dogs nearby. The rooms are like dorm rooms. Very basic. It’s a place to stay when needed but not a return
Business response:
Dear Guest, We appreciate your feedback regarding your recent stay. It's heartening that you found our front desk staff friendly. However, we apologize for the inconvenience caused by the smell in the hallway and disturbances from other guests. We understand the importance of maintaining a peaceful environment for all our guests and regret that we fell short of addressing these issues promptly. Your comments about the room amenities are duly noted, and we will use them to improve our services. Should you reconsider staying w... read more
Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free an... read more
Business response:
Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management
There was a blood stain on the sheet and there was no shampoo or conditioner. Really bare bones.
Business response:
Dear Meaghan, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the sheet in your suite. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. Your concerns will be shared with our team, and we will take the necessary steps for improvement. We do hope you will stay ... read more
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Worst hotel I’ve ever stayed in and I stay in hotels at least 10 days a month
Business response:
Dear Jody, Thank you for being our guest and sharing your feedback about your stay. We are sorry to hear your disappointment about your stay at our hotel. We aim to provide the best service, clean accommodation at an affordable price. Therefore, we apologize if your stay was anything other than perfect. We will address your feedback to our team so that we are more poised and ready to provide a seamless experience in the future. We hope you will consider coming for a better stay.Sincerely,Hotel Management
I have never stayed at a hotel where u had to remove your own trash or pay for more towels I stayed 7 days and nights and had to buy my toilet paper and remove my own trash I would never stay here again and front desk is closed at 8 pm until 9am so if your key stops working you have wait forever for someone to come down and make a new one
Business response:
Dear Jody, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincer... read more
I reserved two 2 bed rooms for 8 people. I got two rooms with 1 queen bed each. People had to sleep on the floor. No extra pillows or blankets and no person manning front desk at night to get blankets or pillows. I was also charged for rooms with two queen beds. Lady at front desk also lied and said manager said to give me 4 rooms for price of two, which she did not do.
Business response:
Dear Eric, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Also, we regret the behavior that one of our associates showed you. Please allow us to recheck with the team and ensure what went wrong. In response to your review, we will instruct our front desk team to prepare the stock of supplies so that every guest has enough of these during their time with us. We appreciate your business and hope you will consider ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.