Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Dear Misty, Thank you for reaching out. We understand that late arrivals can sometimes present challenges, and we apologize for any inconvenience you may have encountered. Our team is committed to assisting guests, even with late check-ins, and we regret if your experience was anything less than welcoming. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you for a smoother stay in the future.Sincerely,Hotel Management 

Business response:

Dear Soley, Thank you for your feedback. We’re sorry to hear that the cleanliness of your room did not meet your expectations. Providing a clean and comfortable environment is a top priority for us, and we will be addressing this issue with our housekeeping team to ensure improvements are made. We appreciate your comments and hope you’ll give us another chance to offer you a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Francisco, Thank you for your feedback. We apologize for any inconvenience you experienced when trying to reach our team outside regular hours. Providing attentive service is vital to us, and we will work on improving our after-hours communication to assist our guests better. We appreciate you bringing this to our attention and hope to offer you a more seamless experience in the future.Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need to be updated. Until these are approved, we will continue to serve you in the best possible way. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our improved hotel. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so... read more

Business response:

Dear Robert, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future. Sincerely,Hotel Management