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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed there for my graduation weekend. We checked in and the receptionist started telling what they didn’t have.
Business response:
Dear Guest,Thank you for choosing to stay with us during your graduation weekend, and congratulations on your achievement! We truly appreciate your positive remarks, and we regret that your check-in experience did not meet expectations. We understand how important it is for guests to feel welcomed and informed, and we apologize for any inconvenience caused. Please know that your feedback is valued, and we are committed to improving the guest experience. We hope you’ll consider staying with us again for a more seamless visit ... read more
The place is disgustingly terrible
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly regret that your experience was anything other than satisfying, and we sincerely apologize for the discomfort caused during your stay. Your comments are taken seriously, and we will work with our team to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you back in the future and demonstrate our commitment to delivering excellent accommodations.Sincerely,Hotel Management
The sheets and towels were clean but the floor and counters were gross. No breakfast in morning or access to coffee at any time even though it said online it had breakfast. They lock everything including the front desk people up at night you can't so much as purchase a paper cup before 9 am. Staff is rude and cleaning lady asked us at check out if our room was clean as if she was not going to clean it for the next guest if we said it was clean. I travel all over the country and usually stay in an extended stay and this is by... read more
Business response:
Dear Vanessa,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness is a top priority, and we regret that the floors and counters were not up to standard. We also apologize for any confusion regarding breakfast availability and the limited access to amenities. Your comments regarding staff interactions have been noted, and we will address them to ensure better service. Providing a welcoming and accommodating environment is important to us, and we regret that we... read more
Got there late
Business response:
Dear Misty, Thank you for reaching out. We understand that late arrivals can sometimes present challenges, and we apologize for any inconvenience you may have encountered. Our team is committed to assisting guests, even with late check-ins, and we regret if your experience was anything less than welcoming. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you for a smoother stay in the future.Sincerely,Hotel Management
Room is dirty
Business response:
Dear Soley, Thank you for your feedback. We’re sorry to hear that the cleanliness of your room did not meet your expectations. Providing a clean and comfortable environment is a top priority for us, and we will be addressing this issue with our housekeeping team to ensure improvements are made. We appreciate your comments and hope you’ll give us another chance to offer you a better experience in the future. Sincerely,Hotel Management
After hours hard to get in contact with the staff
Business response:
Dear Francisco, Thank you for your feedback. We apologize for any inconvenience you experienced when trying to reach our team outside regular hours. Providing attentive service is vital to us, and we will work on improving our after-hours communication to assist our guests better. We appreciate you bringing this to our attention and hope to offer you a more seamless experience in the future.Sincerely,Hotel Management
Out dated
Business response:
Dear Anthony, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need to be updated. Until these are approved, we will continue to serve you in the best possible way. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our improved hotel. Sincerely,Hotel Management
Came in from a a late flight. Had to wait an hour for someone to show up to get the room.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.