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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clean like I though it would of been
Business response:
Thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for issues with your room as cleanliness of our hotel is a key priority. Your comments have been shared with the housekeeping team in an effort to improve our service. We look forward to seeing you again when you return to this area. Sincerely, Hotel Management
The facility was under staffed and had an unpleasant smell. The staff were doing the best they could to remain pleasant and helpful. For the price, I guess it was to be expected, but I’d never return.
Business response:
Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I didn't like I couldn't use the side exits of the hotel with my room key when it was pouring rain. I had to get a new room key every time I tried to open my room door because it would never open and I found someone else's clothes in the drawers in our bathroom.
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you had due to your keycard and for the housekeeping issue you encountered in your room. Please be assured that your feedback regarding the oversight is shared with the appropriate team to make sure such incidents do not occur again. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Not great but they made it work At 2pm on day of check in I received a call saying the hotel was overbooked and they didn’t have a room. My son was in route to pick up a friend from the airport for the weekend concerts in the area. I called back 2,5 hours later and they stated they could accommodate them. Would Have been nice to get a call back so I wasn’t freaking out. Ended up w 2 rooms. And one had no towels or soap. Also breakfast was store bought muffins , granola bars and oatmeal. Luckily most of the time was spent at ... read more
Business response:
Leslie, thank you for sharing your review. We are glad we could accommodate your son and his friend while they were here for a concert. However, we apologize as our team was not on point with their service of informing you of the availability of rooms. Also, we are sorry our breakfast was not up to their expectations. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope you will consider a st... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.