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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Book in advance and told at check in that the room I wanted they don’t have. I needed 2 queen, and paid for two queen. They give men 1 king. Not cool. They could try to keep the coffee filled in the morning.
Business response:
Michael, thank you for reviewing your stay. We are sorry we were unable to provide you with the room of your choice and regret the inconvenience caused. We are reviewing this matter with our front desk team. We hope you will visit us again in the future so that we can try our best to accommodate you with the room that best meets your need. Sincerely, Hotel Management
The attention of the staff, cleanliness of the room, updates to the rooms compared to other hotels of this same franchise, and location!
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you were impressed with the attentive service provided by our associates and that you loved your well-maintained room. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Person at front desk was extremely nice! Bathroom was clean but it took a while for the water to drain while in the shower.
Business response:
Jack, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service you received from our associates and that you liked your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
On the second floor of the hotel there was a bad smell in the hallway and as well in my room, my rooms bathroom was not very clean
Business response:
Thank you for being our guest. We're sorry for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
You get what you pay for. Room and Hotel has a bad smell.
Business response:
Edward, thank you for the feedback. We are sorry for the odor issue you encountered and regret your stay was not a great one. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I paid for hotel early and checked in around 2:30 pm. Requested a smoking room on the 3rd floor. I waited till 4pm because was told the maid was not finished with the other floor yet. Then was told to take a 1st floor room near back exit. When I told her I would call corporate, I had to wait to 5pm to get my 3rd floor rm.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had at the time of check-in. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.