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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room heat wasn't working had to get another room. Breakfast was bot really beeakfast. Its coffee and muffins. They need to be nore specific. First room smelled like an old room.
Business response:
Thank you for evaluating your visit to our hotel. We apologize for the issues in your previous room and are sorry to know you didn't like our breakfast offerings. Your feedback is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Service was ok under the circumstances. The attendant worked a double shift with no help. Minor things we had issues with. Like the tv remote had no batteries or backing on it, bathroom stopped working and the carpets were some what dirty, last the bed was not comfortable. In short what do you expect from this chain of hotels
Business response:
Thank you for your review. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Our maintenance team is also inspecting the problems you mentioned immediately. We hope you will give us another chance to impress you on your next trip through this area. Sincer... read more
Business response:
Manny, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
It was Good we are planning another trip soon..
Business response:
Robert, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Very very very nice Staff, but for the price I can't complain
Business response:
Thank you for sharing your experience. We are pleased to know you enjoyed the service delivered by our associates and had a pleasant time with us. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management
Extended Stay review
Business response:
Alicia, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Professional Customer Service Hotel entire staff were very friendly, Professional, and displayed excellent customer service. From the time we checked In / Out!! I highly recommend Extended Stay Oak brook , rooms were very clean .
Business response:
Patricia, we are delighted to read that you had such an enjoyable stay at Extended Stay America. It is nice to know you were so impressed with our courteous associates, especially with the warmth showed by our associates on arrival and had a great time here. Thank you for the recommendation, and we hope you give us the opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.