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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I always enjoy my stay at your hotel. The staff is very nice and helpful.
Business response:
Thank you for taking that time to write such a wonderful review! We're so glad you loved Extended Stay America and that you found our team friendly and helpful. We hope you will stay with us again the next time you are in Chicago. Sincerely, Hotel Management
Nice friendly staff
Business response:
Shawn, thanks for taking time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
It was nice and clean the only thing i didn't like, they wake us up early with the fire alarm because somebody was cooking
Business response:
Sandy, thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry your sleep was disturbed due to the fire alarm. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management
The bath tub had mold and mildew along edge of tub and grout lines. The tub had been painted, and was peeling, or had peeled over most of the tub. The stopper on the sink was broken. They did fix it, but then the sink leaked. Since they didn't have any maintenance over the weekend, we had to use a towel to absorb water from the leak. One of the bedspreads had a huge tear. They said they would replace it, but never did. While they did credit us some for the leak, I doubt I will stay at this hotel again.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Convenient to Oakbrook Center, stores, highways, restaurants
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
My room had a mildew smell. And as soon I take my shoes off my sock
Business response:
Thank you for taking the time to review our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Staff was very nice and room was very comfortable.
Business response:
Thank you for your wonderful review of Extended Stay America. We’re thrilled to know you were pleased with the service provided by our excellent stay and that you liked your cozy room. We hope our hotel will be your preferred choice the next time you visit Westmont. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Management routinely disappeared at night from behind the desk. Management didn't seem to have a handle on regulating the hot water. An incident with a false smoke alarm went on for what seemed like hours in the middle of the night. Again, management didn't seem to have a handle on that situation either.
Business response:
Please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.