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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to Oakbrook Center, stores, highways, restaurants
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Staff was very nice and room was very comfortable.
Business response:
Thank you for your wonderful review of Extended Stay America. We’re thrilled to know you were pleased with the service provided by our excellent stay and that you liked your cozy room. We hope our hotel will be your preferred choice the next time you visit Westmont. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Friendly Staff Thank you for all the help you rendered me while there.
Business response:
Joseph, thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Thank you once again for being a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The overall stay was good the only problem i had was the rude young lady that was check -in my family she act like if she was upset about no eye contact wasn't polite we were asking for dishware she didn't respond she kept walking by as if she didn't hear us .........but other then that i was able to rest.
Business response:
Kisha, thank you for your review. We’re happy to know overall you had a nice stay with us, but we’re sorry for the behavior of one of our associate. We have shared your feedback with our team in an effort to prevent anything like this from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
The bath tub had mold and mildew along edge of tub and grout lines. The tub had been painted, and was peeling, or had peeled over most of the tub. The stopper on the sink was broken. They did fix it, but then the sink leaked. Since they didn't have any maintenance over the weekend, we had to use a towel to absorb water from the leak. One of the bedspreads had a huge tear. They said they would replace it, but never did. While they did credit us some for the leak, I doubt I will stay at this hotel again.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
My room had a mildew smell. And as soon I take my shoes off my sock
Business response:
Thank you for taking the time to review our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Management routinely disappeared at night from behind the desk. Management didn't seem to have a handle on regulating the hot water. An incident with a false smoke alarm went on for what seemed like hours in the middle of the night. Again, management didn't seem to have a handle on that situation either.
Business response:
Please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.