This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had a mildew smell. And as soon I take my shoes off my sock
Business response:
Thank you for taking the time to review our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Staff was very nice and room was very comfortable.
Business response:
Thank you for your wonderful review of Extended Stay America. We’re thrilled to know you were pleased with the service provided by our excellent stay and that you liked your cozy room. We hope our hotel will be your preferred choice the next time you visit Westmont. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Management routinely disappeared at night from behind the desk. Management didn't seem to have a handle on regulating the hot water. An incident with a false smoke alarm went on for what seemed like hours in the middle of the night. Again, management didn't seem to have a handle on that situation either.
Business response:
Please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Friendly Staff Thank you for all the help you rendered me while there.
Business response:
Joseph, thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Thank you once again for being a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The overall stay was good the only problem i had was the rude young lady that was check -in my family she act like if she was upset about no eye contact wasn't polite we were asking for dishware she didn't respond she kept walking by as if she didn't hear us .........but other then that i was able to rest.
Business response:
Kisha, thank you for your review. We’re happy to know overall you had a nice stay with us, but we’re sorry for the behavior of one of our associate. We have shared your feedback with our team in an effort to prevent anything like this from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Awesome Location! Away from busy part of Chicago The Area was very quiet and good. There was good wifi there, it was pretty clean.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our convenient location and well-kept property. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was a smoke free room but he smelled smoke from Neigbro
Business response:
Mutchell, thank you for taking the time to evaluate your stay. We are happy your overall experience was enjoyable, but we are sorry for the odor issue you had due to other guests at the property. Our front desk is available to resolve issues, and we apologize we were not aware of this problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,103 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.