Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Andrew, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest at the Extended Stay America. Although we are glad to know you had a good stay, we are sorry for the faulty television in your room and for the inconvenience it caused. We appreciate you bringing this to our attention, and our Maintenance team is checking and repairing it immediately. We hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Sheila, thank you for the very nice review of the Extended Stay America. We are delighted to know you loved every aspect of your stay, especially, our associates. We will be sure to share your compliments with the entire team and hope to see you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are happy to know you had a comfortable stay and that you liked our affordable rates. However, we are sorry we missed meeting your expectations. Our guest rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. We hope this unfortunate situation will not prevent you from visiting us again. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest at the Extended Stay America. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Craig, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management