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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place to stay. Nice area. The room was clean and the bed was comfortable. Has a kitchenette but you have to ask for coffee pot, coffee and dishes if needed. Continental breakfast was coffee or tea. No juice. Wrapped muffins and granola bars. I would stay there again and plan on eating breakfast there. Friendly staff.
Business response:
Louise, Thank you for sharing your feedback. We are pleased to know you enjoyed your clean and comfortable suite. We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointm... read more
good location, ideal I did not want first floor, near noise, i constantly heard a door closing., the cable channels are not diverse, very few, it is programmed with the same programs over and over, did not enjoy. No staff at desk when I arrived, I saw several staff people during stay,no greet, when I left, on the telephone, no good-bye. This hotel had a good rate, location, that is it.
Business response:
Patsy, thank you for taking the time to evaluate your stay. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Business response:
Thank you so much for the terrific rating regarding your visit at Extended Stay America - Chicago - Westmont - Oak Brook. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Couldn't check in until midnight because of an flood in the rooms from a busted pipe.
Business response:
Jerontavious, we are sorry for the inconvenience you experienced at the time of your check-in. Unfortunately, maintenance issues do arise sometimes, and we work as quickly as possible to get everything fully operational. We hope the rest of your stay was a pleasant one and that you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Coffee Place didn't have coffee in lobby before 6 am think it would be nice if coffee was available
Business response:
Thank you for being our guest and for sharing your feedback. We are pleased you had an overall nice stay. We value your suggestion and have taken a note of it. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Great Space Amazing
Business response:
Kadeija, thank you for choosing Extended Stay America - Chicago - Westmont - Oak Brook for your visit. It’s our pleasure knowing you loved everything about your visit and enjoyed being with us. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Nice last minute option. Nice room, lots of room and very reasonable.
Business response:
Gene, thank you for sharing your feedback. We are pleased to know you liked the cleanliness of your room and that you found us to be at a great value. It was a pleasure hosting you at Extended Stay America - Chicago - Westmont - Oak Brook, and we hope you will come and stay with us again soon. Sincerely, General Manager
The room was nice and cozy front desk should pay more attention to the trash behind the desk on floor. That's the first thing I notice during check in....but all in all it was a good comfy experience
Business response:
It was our pleasure to have you as our guest. We are glad you liked your room and that you had a pleasant stay with us. A first impression often sets the tone for the entire visit, so we take your comments to heart and will use it as a learning tool to isolate our shortcomings. Thanks for choosing us and we hope you will come back to see us again. Sincerely, General Manager
We booked king size room but they overbooked so got queen size Happens second time
Business response:
Hitendra, thank you for visiting us again. I am disappointed to read about your experience and apologize for the problem with your reservation. Please be assured we will take a look at our procedures and fine tune where necessary to better serve you in the future. We would love to make it up to you and hope you will consider a return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.