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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet and bed linens were worn out. Counter tops were dirty and sink had hair in it.
Business response:
Thank you for your comments about your stay.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your... read more
So so at best Had to go to desk to request soap and a washcloth. Floor not vacuumed at all and trash still in wastebasket under sink when I checked in.
Business response:
Kim, we have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Since... read more
Business response:
Victor, I appreciate you taking the time to post your review. We are delighted to know you had a fantastic time being with us. We hope to see you again at Extended Stay America - Chicago - Westmont - Oak Brook. Sincerely, General Manager
Business response:
Jay, our thanks for the feedback of your visit at Extended Stay America - Chicago - Westmont - Oak Brook. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
Close to Whole Foods market The location close to Whole Foods market and easy to access to highway, staff is friendly and we are satisfied to what we paid.
Business response:
Thank you for choosing Extended Stay America - Chicago - Westmont - Oak Brook for your visit. It’s a pleasure knowing you loved many aspects of your trip, especially our affordable rates and our location which made your stay enjoyable. We hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for sharing your 4-star rating. We appreciate you choosing Extended Stay America - Chicago - Westmont - Oak Brook and hope to host you again soon. Sincerely, General Manager
Business response:
Jada, we appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Chicago - Westmont - Oak Brook, and we hope to welcome you back the next time you are in the area. Sincerely, General Manager
Business response:
Thank you for the feedback. It’s good to know you had an overall comfortable visit. We hope to see you again at Extended Stay America - Chicago - Westmont - Oak Brook. Sincerely, General Manager
Big price. Little service No Continental brkfst. Only "grab n go" with coffee, muffins and granola bars. No room service. You have to go down to the desk to exchange towels.
Business response:
Feedback is important to us, thank you for sharing your comments about your stay. A 3-star rating is an indicator that we have some improvement to make to meet your expectations. Our guests which do not have breakfast in their fully equipped kitchen suite typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.