Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Jim, thank you for sharing your experience at Extended Stay America. We are delighted to know you had a great time here and found us to be a great value in the area. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Vito, thank you for your generous rating of Extended Stay America. We are glad you had a great stay and enjoyed all aspects of our hotel. On behalf of everyone here, we invite you to visit us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Ludmila, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for your kind review and letting us know your stay at Extended Stay America was comfortable. Thanks again for being our guest, and we look forward to your next visit in the near future. Sincerely, Hotel Management 

Business response:

Diana, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your excellent rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Amparo, thank you for being our guest and for letting us know you had an overall good stay. However, we are sorry for the inconvenience you had with the cleanliness. We have shared your concerns with our housekeeping team so they can be more diligent with their work. We hope you will choose us again so we can provide you with a much better experience. Sincerely, Hotel Management