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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Non-smoking Room Request & Dish Towels I asked for a never-smoked-in room, which I was given, but on a floor that reeked of smoke. The room also smelled strongly of moth balls. The front desk attendant was able to switch me to a room in a non-smoking area of the hotel -- what a difference! Next time I'll know to request the latter. Also, it would be nice to have dish towels or paper towels provided in the kitchenette. I had to use bath towels. Other than that, the room was great for an overnight stay close to my work-relate... read more
Business response:
All of us here at Extended Stay America are happy to read you loved your overall stay with us. Although you faced some problems with your first room, we are happy that we could provide a comfortable room later. We also appreciate your suggestion. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Enrique, thank you for taking the time to evaluate your stay and for sharing your feedback. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Thank you for your five-star rating of our hotel. Your positive feedback is greatly appreciated. We hope you are already planning another trip to Extended Stay America. Sincerely, General Manager
Nice hotel to stay for a short stay. Nice location to many local business. Easy access to highways. Nice staffs
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager
Hotel close to the airport and the city When we walked into the first room we were given I noticed the bedspread was pretty dirty as I went to lay my bag on it. We had just been shown to the room so I called the front desk and the girl apologized and walked over to us with our new room key. Walked into the second room which seemed clean and our stuff down. Weve stayed at other extended stays, and unlike this one they usually keep pots and pans and the like in the room. Not here, Im not sure if its because they think theyd ge... read more
Business response:
Kelly, thank you for taking the time to post your review. Although your stay was pleasant in some prospects, we are so sorry for not living up to our typical standards. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We hope you will consider staying with us again so we can create a much positive impression. Sincerely, General Manager
Fair place to stay Its was an OK place to stay. You have to ask for everything. They do not clean your room. I guess you have to ask for that as well. Staff was nice but the look to be short handed and understaffed. No remote for the TV set. Useable WIFI costs extra. The bedding and the beds are not very good.
Business response:
Karl, we appreciate your review and are happy your overall stay was enjoyable. However, we sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. I will share your feedback with the concern departments to ensure no future guest experiences the same. We hope you will not hesitate to choose us again for your future visits. Sincerely, General ... read more
Carpet and bed linens were worn out. Counter tops were dirty and sink had hair in it.
Business response:
Thank you for your comments about your stay.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your... read more
So so at best Had to go to desk to request soap and a washcloth. Floor not vacuumed at all and trash still in wastebasket under sink when I checked in.
Business response:
Kim, we have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,102 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.