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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While having comfortable beds, pillows and being quiet at night, it was hard to overcome the strong odor of marijuana and cigarettes. My asthma was triggered and uncomfortable.
Business response:
Dear Keeley,Thank you for sharing your experience. While we are thrilled that you found the accommodations comfortable and quiet, we are sorry for any inconvenience you encountered and the impact on your health. Maintaining a clean and fresh environment throughout the property is our top priority, and it seems we fell short of meeting this expectation. Guest comfort and well-being are top priorities, and the team will address your feedback to ensure stricter adherence to non-smoking policies. Sincere apologies are extended f... read more
The Room I stayed in had a broken stove burner so cooking meals took a bit longer than I would have liked. Normally this hotel isnt too bad with noise, but this past weekend was the loudest its been. Dogs barking and loud music, stomping and yelling from the room above and next to me, people in the hallways running around and talking loud. Hallways smelled like smoke.
Business response:
Dear Benjamin, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance in t... read more
Smh
Business response:
Dear Jerry, Thank you for choosing our hotel during your recent visit to the area and for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all our guests. We were disappointed to learn that we did not meet your expectations, and we sincerely apologize for any frustrations you experienced during your stay. Your feedback is invaluable and important to us, and we are committed to improving our services. We hope you will consider giving us another chance on your next visit so ... read more
This property, which is advertised on Expedia as including breakfast, does not have it, nor do they have any utensils to use in the small, old kitchen, nor do they have housekeeping service, and if you request clean towels you have to pay for them. The bathroom in the room I was assigned did not have electricity, so I spent my stay with a nightstand lamp in the bathroom. After 10:00 pm there is no service at the front desk, so if your room key stopped working you would have to sleep in your car. For all of the above reasons,... read more
Business response:
Dear Delirys,Thank you for taking the time to share your experience, and we sincerely apologize for the numerous inconveniences you faced during your stay. It is disappointing that the advertised amenities did not meet your expectations, particularly regarding breakfast, kitchen utensils, and housekeeping services. We understand how essential these elements are for a comfortable stay. Your concerns about the bathroom and front desk service are also concerning, and we will address these issues promptly. Please know that your ... read more
I need a discount
Business response:
Dear Paige, Thank you for reaching out and sharing your thoughts. We understand that everyone appreciates value, and we apologize for any disappointment regarding pricing during your stay. While our rates reflect the amenities and services we offer, we genuinely appreciate your feedback, as it helps us understand our guests’ needs better. We are committed to providing a positive experience and will take your request into consideration for future stays. We hope you’ll give us another opportunity to serve you and provide a mor... read more
It was good enough for a nights stay. The staff that checked us in was friendly enough. The rooms floor was sticky, the were no hands towels and when we asked for them the second night the staff at the desk didn’t even speak to us and had her headphones on. Garbage was advised to take it down ourselves otherwise there was a $50 fine. I can understand for the long term guests, but for what we paid for two nights it should have been included. The bathroom was not really clean. Found hairs on the tub when we got there. There wa... read more
Business response:
Dear Karry-Ann, Thank you for reviewing our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We appreciate your kind words about our staff, and we hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.