This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff is very good. But that’s it. The entire hotel smelled heavily of smoke. The room was falling apart, wallpaper ripped off, no cabinet doors, window would not shut. The two “beds” one frame had the mattress, the other one was just the box spring. Sheets ripped, light in entrance not working. Bathroom, just gross. Run, don’t walk away. Oh, the police showed up, five cars. As we are getting to our floor, they were escorting a man out in handcuffs. The other 6 people in the room kicked out and camping by the ... read more
Business response:
Dear Ramona, Thank you for sharing your feedback. We are truly sorry to hear about the issues that affected your stay. What you experienced does not reflect the standards we aim to maintain. Your comments have been shared with the leadership team for immediate attention regarding maintenance and cleanliness. Please be assured that guest safety remains a top priority. We appreciate your input and the opportunity to make necessary improvements. We hope to have the chance to welcome you back so we can provide you with the flawl... read more
This property was listed as a "three star" property. No way. The room was mostly clean but in poor condition. Public areas and elevator were dirty. Someone spilled what appeared to be juice throughout the entry way, main hallway and near the elevator... the spill was there for hours and even when some of it was mopped, cleaning the mess was incomplete. Room had broken blinds and cabinets. TV needed to be reset to operate. No coffee maker in room.
Business response:
Dear John, We appreciate you sharing your experience. It is disappointing to learn that aspects of your stay did not meet your expectations, especially regarding cleanliness and room upkeep. We sincerely apologize for the inconvenience and discomfort this caused. Your concerns have been shared with the relevant teams so they can improve these areas. Guest feedback is essential in helping us enhance overall quality and service. We hope you might consider returning in the future to experience a stay that reflects the standards... read more
Just didnt like that someone could just come in my roo. When he wasnt a worker or guest.
Terrible nasty bed terrible everything nut terrible
No front desk
Check out is 11 they come knocking at 9 ish and I work late so that was irritating. Someone got in my room and took something's while I was at work.
The ac went out for 2 days it was so hot when we called about it they act like your stupid
Business response:
Dear Autumn, Thank you for bringing this matter to our attention. It’s deeply concerning to learn that your comfort was compromised, and even more troubling that you felt dismissed when seeking assistance. Every guest deserves to be treated with respect and urgency, especially when facing discomfort. Your experience does not reflect the standards we aim to uphold, and we sincerely apologize for the frustration it caused. Please know your feedback has been taken seriously, and steps are being taken to ensure more responsive a... read more
You don’t get housekeeping for two weeks unless you pay for it and same with linens, but the maintenance man walked in while I was naked, taking a shower
Business response:
Dear Guest, Please accept our apologies for the unpleasant incident you outlined; we never intend to compromise our guests' privacy in any way. We can assure you that what you experienced is unacceptable by our standards. We will address your concerns, as we are committed to providing every guest with a wonderful experience. Furthermore, we apologize that you were dissatisfied with our housekeeping services. Our housekeeping is performed bi-weekly to respect our guests' privacy and minimize intrusion. If there was any miscom... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.