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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
affordable elevator & hall ways smelled of smoke. Rooms were neat and clean.
Business response:
We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards. We are sorry to hear the hall and elevator smelled like smoke. Thank you for your kind words and sharing your experience. We hope you will stay with us again in the future.
Good,Clean Room It was pleasant.
Business response:
The Value Place team is glad to hear you thoroughly enjoyed your stay with us. Our ultimate goal is to provide guest with a hospitable environment that is affordable, clean, safe and simple. We are grateful you chose to share your positive thoughts with us and others. We hope you will stay with us again!
The hotel is new and very clean. It was also very basic. The bed is small ( just a double ) and not the most comfortable. We were not expecting though for there to be no hotel lobby. There wasn't an office open when we got there at 9:30 Saturday night. There was a security person we had to call to get let into the building and get a key for our room. I'm not sure I would stay here again unless we are able to get there before the office closes.
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We've followed up with the property and they are going to speak with the overnight attendant. We hope you reconsider staying with us in the future.
Don’t show up late at night. They don’t have anyone at the desk after 10pm. Very basic accommodation. Very light blanket. Only a double bed. Not queen
Business response:
Dear Guest, We are sorry to learn about your experience and understand how frustrating that must have been, especially when arriving later in the evening. At Select Suites, an on-call team member is available each night to handle urgent needs such as check-ins or key assistance. Guests can use the phone in the lobby entrance to reach an operator, who will quickly send our Night Attendant. Your comments about the overall accommodations have been noted and will be shared with the team. We would welcome the opportunity to provi... read more
臭い、汚い、高い、スタッフの態度が傲慢
Business response:
Dear Guest, We always aim to provide a welcoming environment; however, we are sorry to learn that we fell short of your expectations. Your concerns regarding the overall condition of the room and the service experience have been noted and will be shared with our housekeeping and leadership teams to ensure expectations for cleanliness and guest care remain consistent throughout the property. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a much more positive and comfortable ... read more
The front desk staff is very good. But that’s it. The entire hotel smelled heavily of smoke. The room was falling apart, wallpaper ripped off, no cabinet doors, window would not shut. The two “beds” one frame had the mattress, the other one was just the box spring. Sheets ripped, light in entrance not working. Bathroom, just gross. Run, don’t walk away. Oh, the police showed up, five cars. As we are getting to our floor, they were escorting a man out in handcuffs. The other 6 people in the room kicked out and camping by the ... read more
Business response:
Dear Ramona, Thank you for sharing your feedback. We are truly sorry to hear about the issues that affected your stay. What you experienced does not reflect the standards we aim to maintain. Your comments have been shared with the leadership team for immediate attention regarding maintenance and cleanliness. Please be assured that guest safety remains a top priority. We appreciate your input and the opportunity to make necessary improvements. We hope to have the chance to welcome you back so we can provide you with the flawl... read more
This property was listed as a "three star" property. No way. The room was mostly clean but in poor condition. Public areas and elevator were dirty. Someone spilled what appeared to be juice throughout the entry way, main hallway and near the elevator... the spill was there for hours and even when some of it was mopped, cleaning the mess was incomplete. Room had broken blinds and cabinets. TV needed to be reset to operate. No coffee maker in room.
Business response:
Dear John, We appreciate you sharing your experience. It is disappointing to learn that aspects of your stay did not meet your expectations, especially regarding cleanliness and room upkeep. We sincerely apologize for the inconvenience and discomfort this caused. Your concerns have been shared with the relevant teams so they can improve these areas. Guest feedback is essential in helping us enhance overall quality and service. We hope you might consider returning in the future to experience a stay that reflects the standards... read more
Just didnt like that someone could just come in my roo. When he wasnt a worker or guest.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.