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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very smelly and gross
Business response:
Dear Nesha, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Could Not Check In!!! So my flight was delayed and I didn't get to hotel until almost 1am on the night I was checking in. When I walked in the Front Desk area is all locked up and there is no one there. It is a tiny little lobby area where yiu check in and then there's another door which leads to elevator and hotel rooms. So there's a corded phone in tnis tiny lobby, area that says dial 0 to get an operator if noone's at tbe front desk. So I dial and it takes me through a few prompts where I press 1 for people trying to Chec... read more
Business response:
Dear Greg, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very Unsatisfactory Had to wait 20 minutes for someone to show up at the desk for check in during check in hours. Room was less than clean and there was no remote for the TV.
Business response:
Dear Mark, Thank you for taking the time to share your experience with us. We extend our sincere apologies for the inconvenience you encountered during the check-in process and for the substandard cleanliness and comfort of your room, which did not meet our established standards. Rest assured, we will address this appropriately, and we want to thank you for your patience. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest.Sincerely,Hotel Management
Tweakers and the building smells like an ash tray as well as my room!
Business response:
Dear Bryan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
My room was dirty! It was in the shower that was nasty. I took pics even and I made the mistake of walking around with no shoes on and my gf wet were black the floor was so dirty!
Business response:
Dear Rikki, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to havin... read more
Gm is very rude
Business response:
Dear Patricio, It was disappointing to learn about the difficulties you encountered and the behavior our associate showed you. We hope you accept our apologies and let us review the incident and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
READ THIS B4 YOU BOOK…, You should be ashamed of yourself for up charging by 3x the regular price for a of a popular artist being in tow. This room wouldn’t have been worth the $85 they usually charge. Shame on you’ll, very disgraceful. And you’d think $260 you’d have a tv that works. You all should refund some money!
Business response:
Dear Joel, Thank you for staying with us and sharing your experience. We were disappointed to read that our accommodations did not provide the value you were hoping for. We try to compete with similar hotels in the area and always strive to provide exceptional service and hospitality to our guests. We truly value your feedback and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.