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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback.
Business response:
Thank you for your feedback!
This place smelled of marijuana, people hanging out all night outside in the shadows, doors to outside that were only suppose to be accessible by key were never locked, room was dusty, the kitchen had no cooking or dinning supplies at all. Staff was very rude about it. Upon check in we had to call for somebody to come to the front desk and it took a long time like 15 minutes for them to come. She was not on the premises because she was dropped off at the front door in a big black truck.
Business response:
Dear Julie, Thank you for choosing us. We are sorry for the inconvenience caused by the several issues you came across. If we had the opportunity to correct this, we would have loved to do so. To ensure cleanliness, the dishes of your room are kept with the front desk and delivered to the room as requested. We have instructed our team to clearly mention the kitchenware at check-in. We never expect our guests to have the experience of our staff; being helpful and attentive is our top priority. We regret the maintenance and ho... read more
Receptionist was very nice, professional and helpful. The main entrance, elevator and hallways had strong cigarette smell that was choking us. Someone had their door cracked opened and was playing very loud music and very loud on the phone. The keys to the door was not working. Receptionist had to come and try it severaly before it opened the door. The bed in the room was a small metal bed, smaller than a regular queen size bed with wrinkled sheets. Infact, we couldn't stay there so we asked for a reund and the receptionist ... read more
Business response:
Eric,Thank you for taking the time to tell us about your experience. I apologize that you encountered such problems during your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America .
Room at hotel nothing like the picture. Steel bed frame. Room unclean
The rooms were nothing like the photos on your website. No lamp in the room,no couch in the room. I feel that for the high cost of the room, the rooms could be MUCH better
Right next to a loud hiway
Business response:
Hello Chris. We are so sorry for the issues that you experience with the noise levels. We do hope that your future travels are both comfortable and pleasant.
My room smelled like smoke, it was because they have a grill inside the room and the bed mattress was very thin and the sheets felt rough on my skin. Very disappointed
Business response:
Thank you for taking the time to review your stay with us, Juan. We hate to see that you experienced issues with the unpleasant odors and the discomfort of the bed. We are always looking for ways to improve and will use your feedback to help us improve in these areas for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.